Muhammad Arief Johan Bin Johari
krubong melaka
Summary
Customer-focused retail professional skilled in inventory and time management. Enhances customer experiences through effective collaboration and a welcoming store environment. Strong problem-solving and communication skills foster customer satisfaction and loyalty. Executes sales initiatives that drive business success and exceed expectations.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Retail Associate
mr.diy
krubong melaka
07.2025 - 09.2025
- Guided customers in locating products and provided detailed product information to enhance their shopping experience.
- Processed customer transactions efficiently at the checkout counter.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Contributed to a positive shopping experience through friendly service interactions.
- Organized shelves and restocked merchandise to maintain an inviting store appearance.
- Collaborated with team members to ensure smooth daily operations.
Store Assistant
heen loong enterprise
krubong melaka
05.2024 - 07.2024
- Coordinated activities and resolved conflicts through regular communication with store staff.
- Resolved conflicts calmly by applying problem-solving and interpersonal skills.
- Handled returns and exchanges according to company policies and procedures.
- Inspected returned merchandise for damage before processing refunds or exchanges.
- Organized and loaded packages onto delivery vehicles with care. and unloading of packages, ensuring proper organization and care.
Education
High School Diploma -
Smk Ayer Keroh
Taman Tasik Utama, Ayer Keroh ,melaka01-2024
Associate of Applied Science - Diploma of Automotive Tecnology And Maintenance
Universiti Kuala Lumpur France Institute
Bandar Baru Bangi, Selangor, Malaysia07-2026
Skills
- product knowledge
- inventory management
- customer service
- problem solving
- communication
- teamwork
- time management
- fast learner
- Inventory management
Languages
English
Intermediate (B1)
B1
Malay
Native
Native
Timeline
Retail Associate
mr.diy
07.2025 - 09.2025
Store Assistant
heen loong enterprise
05.2024 - 07.2024
High School Diploma -
Smk Ayer Keroh
Associate of Applied Science - Diploma of Automotive Tecnology And Maintenance
Universiti Kuala Lumpur France Institute