I AM A PERSON WHO IS ABLE TO ABSORB MULTIPLE TASKS WITH EXCELLENT ORGANIZATIONAL SKILLS AND LOVE TO WORK IN A TEAM AND FRIENDLY ENVIRONMENT AND CAN BE COUNTED UPON INCOMPLETING THE TASKS WITHIN SET TIMEFRAME. SUPERVISES BANQUET OPERATIONS WITH A FOCUS ON SERVICE PLANNING, TEAM COORDINATION, AND GUEST CARE. ORGANISES TABLE SETTINGS AND HELPS MAINTAIN A WELCOMING ENVIROMENT THAT MEETS SERVICE STANDARDS AND STRENGTHENS CUSTOMER LOYALTY.
Work History
Banquet Supervisor
3 Years 8 Months
COPTHORNE HOTEL | CAMERON HIGHLAND, PAHANG | 02.2023 - Current
KNOWLEGDE ABOUT WAITER AND SERVICE
BANQUET SETUP AND ARRAGGEMENT.SERVICE PLAN FOR FUNCTION OR SEMINAR
HANDLING CUSTOMER AND GREETING
USED DOWNTIME TO GET AHEAD OF SUPPORT WORK SUCH AS FOLDING NAPKIN
MAINTAINED CLEAN AND ORGANIZED TABLE SETTING
CASHIER AND MULTI TASKING
RESOLVED CUSTOMER COMPLAINTS TO MAINTAIN SATISFACTION AND BUSINESS LOYALTY
LEAD A TEAM OF STAFF MEMBERS, PROVIDNG TRAINING AND DEVELOPMENT TO ENHANCE SERVICE DELIVERY AND CUSTOMER SATISFACTION
DESIGNED TABLE SETTINGS TO BE AESTHETICALLY PLEASING AND COMFORTABLE FOR GUESTS, UPHOLDING RESTAURANT 'S CUSTOMER SERVICE STANDARDS
ORGANISED STAFF SCHEDULES AND ROTATIONS TO OPTIMISE MANPOWER DURING PEAK PERIODS AND REDUCE LABOUR COSTS
SUPERVISED BANQUET TEAM MEMBERS, PROVIDING TRAINING AND FEEDBACK TO MAINTAIN HIGH SERVICE STANDARDS
Operator
YLI INDUSTRY SDN BHD | Batu Gajah | 01.2022 - 01.2022