Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline

MUHAMMAD AQASHA BIN SES

COPTHORNE HOTEL
Ipoh
MUHAMMAD AQASHA BIN SES
2
Languages
8
years of professional experience

I AM A PERSON WHO IS ABLE TO ABSORB MULTIPLE TASKS WITH EXCELLENT ORGANIZATIONAL SKILLS AND LOVE TO WORK IN A TEAM AND FRIENDLY ENVIRONMENT AND CAN BE COUNTED UPON INCOMPLETING THE TASKS WITHIN SET TIMEFRAME. SUPERVISES BANQUET OPERATIONS WITH A FOCUS ON SERVICE PLANNING, TEAM COORDINATION, AND GUEST CARE. ORGANISES TABLE SETTINGS AND HELPS MAINTAIN A WELCOMING ENVIROMENT THAT MEETS SERVICE STANDARDS AND STRENGTHENS CUSTOMER LOYALTY.

Work History

Banquet Supervisor

3 Years 8 Months
COPTHORNE HOTEL | CAMERON HIGHLAND, PAHANG | 02.2023 - Current
  • KNOWLEGDE ABOUT WAITER AND SERVICE
  • BANQUET SETUP AND ARRAGGEMENT.SERVICE PLAN FOR FUNCTION OR SEMINAR
  • HANDLING CUSTOMER AND GREETING
  • USED DOWNTIME TO GET AHEAD OF SUPPORT WORK SUCH AS FOLDING NAPKIN
  • MAINTAINED CLEAN AND ORGANIZED TABLE SETTING
  • CASHIER AND MULTI TASKING
  • RESOLVED CUSTOMER COMPLAINTS TO MAINTAIN SATISFACTION AND BUSINESS LOYALTY
  • LEAD A TEAM OF STAFF MEMBERS, PROVIDNG TRAINING AND DEVELOPMENT TO ENHANCE SERVICE DELIVERY AND CUSTOMER SATISFACTION
  • DESIGNED TABLE SETTINGS TO BE AESTHETICALLY PLEASING AND COMFORTABLE FOR GUESTS, UPHOLDING RESTAURANT 'S CUSTOMER SERVICE STANDARDS
  • ORGANISED STAFF SCHEDULES AND ROTATIONS TO OPTIMISE MANPOWER DURING PEAK PERIODS AND REDUCE LABOUR COSTS
  • SUPERVISED BANQUET TEAM MEMBERS, PROVIDING TRAINING AND FEEDBACK TO MAINTAIN HIGH SERVICE STANDARDS

Operator

YLI INDUSTRY SDN BHD | Batu Gajah | 01.2022 - 01.2022
  • PROVIDE LAMP
  • MAKE WIRING FOR LAMP
  • INSTALL LIGHT BULB

ARBORISTS(CONTRACT)

1 Year
DOUBLE F SDN BHD | Ipoh | 01.2021 - 01.2022
  • TREE TRIMMING
  • TREE INSPECTIONS
  • (Contract)

Shift Manager

2 Years
PIZZA HUT | Batu Gajah, PERAK | 01.2019 - 01.2021
  • BARISTA
  • KITCHEN CREW
  • STOCK-TAKING
  • INSERT DATA CUSTOMER AND STAFF

General Worker

AA TECHNOLOGY | Batu Gajah | 01.2019 - 01.2019
  • WELDING
  • GRIND METAL WITH A GRINDING WHEEL
  • CENTERLESS GRINDING
  • INTERNAL GRINDING
  • SURFACE GRINDING

Education

PENTAKSIRAN TINGKATAN 3(PT3) - 2B 4C 1D

SMK TIWA | 01-2016

Skills

Teamwork
Leadership
Problem-solving
Interpersonal skills
Communication
MS WORD
MS POWERPOINT
MS EXCEL
WIRING
STAFF SCHEDULING
BANQUET SETUP
MULTI TASKING
TABLE SETTING DESIGN
EVENT SERVICE PLANNING
CLEANLINESS AND HYGIENE
FOOD AND BEVERAGE KNOWLEDGE

Languages

English
BAHASA MALAYSIA

Hobbies

SPORTS AND HIKING

Timeline

Banquet Supervisor

COPTHORNE HOTEL
02.2023 - CurrentRead More

Operator

YLI INDUSTRY SDN BHD
01.2022 - 01.2022Read More

ARBORISTS(CONTRACT)

DOUBLE F SDN BHD
01.2021 - 01.2022Read More

Shift Manager

PIZZA HUT
01.2019 - 01.2021Read More

General Worker

AA TECHNOLOGY
01.2019 - 01.2019Read More

SMK TIWA

PENTAKSIRAN TINGKATAN 3(PT3) from 2B 4C 1D
Read More
MUHAMMAD AQASHA BIN SES