Muhammad Amirul Syafiq B Khairuddin
IT Consultant
Banting, Selangor
Summary
Experienced IT Consultant with over 2 years of experience in Software as a Service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
IT Consultation
Edvertica Sdn Bhd
Banting, Selangor
10.2019 - Current
- Worked with clients to understand needs and provide excellent service.
- Conducted research on requirements and made recommendations, assisting businesses in technology planning.
- Documented system manuals and educated 4 universities on proper use of Salesforce and other systems.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Actively listened to clients and handled concerns quickly.
- Built and styled new mobile-friendly websites using WordPress and Wix.
- Crafted modules and interfaces through native Salesforce development for the CRM enhancement.
- Supported integrations using third-party integration tools to enhance business processes and operations.
- Cleaned and massage data in Microsoft Excel before importing into systems.
Software Developer
Telekom Malaysia Research, TM R&D, Sdn Bhd
Cyberjaya
05.2017 - 12.2017
- To assist researcher in developing engine for wired communication network. This project currently has been deployed for the whole copper network (belonged to TM) in Malaysia.
- To produce documentation for system design development (SDD) which consists of UML/flow diagram for the whole analysis system from feeding data until producing report.
- Given responsible to develop algorithm of Savitzky-Golay filter using C++ language and review the result based on Matlab’s Savitzky-Golay digital filter.
- To assist researcher on debugging process of the C++ source code within given tight schedule.
- To assist researcher in developing API modules using Java language for web development.
Store Assistant
WHSmith Malaysia KLIA2 Sdn Bhd
Sepang
09.2016 - 12.2016
- Coordinate with supervisor to replenish items on the floor when they get low and keep organizing the floor according to the employer’s merchandising standards.
- Store opening and closing while responsible for the store hygiene.
- Utilize communication skills to identify customer needs and provide solutions with the challenge of wide variety of accents and languages.
Education
Bachelor of Science And Information Technology - Information & Communication Technology
Universiti Teknologi Petronas
Perak, Malaysia 01.2014 - 05.2019
Skills
Wordpress
Additional Information
- Able to work in multicultural diverse team
- Resourceful
- Quite Meticulous
Timeline
IT Consultation
Edvertica Sdn Bhd
10.2019 - Current
Software Developer
Telekom Malaysia Research, TM R&D, Sdn Bhd
05.2017 - 12.2017
Store Assistant
WHSmith Malaysia KLIA2 Sdn Bhd
09.2016 - 12.2016
Bachelor of Science And Information Technology - Information & Communication Technology
Universiti Teknologi Petronas
01.2014 - 05.2019
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