Muhammad Amirul Syafiq Bin Azman
Kuala Lumpur
Summary
Dedicated F&B professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Store Manager
Kopi Kenangan Sdn. Bhd.
01.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached store team in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Shift Supervisor
Berjaya Starbucks Coffee Company Sdn. Bhd.
01.2022 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Front Office Assistant
UTM Hotel & Residence
10.2020 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Part-Time Worker
KFC
06.2020 - 10.2020
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked fast to complete tasks and meet daily deadlines.
Restaurant Waiter
Le Meridien Hotel Kuala Lumpur
08.2019 - 09.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Barista
The Coffee Bean & Tea Leaf
08.2018 - 11.2018
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Nike Factory Outlet
04.2017 - 09.2017
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Kitchen Helper
Secret Recipe
11.2015 - 06.2016
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Cleaned and organized kitchen stations to promote team efficiency.
- Operated standard kitchen equipment with focus on safety and sanitation.
Education
Diploma in Foodservice Management
Universiti Teknologi Mara (UiTM)
Dungun, Terengganu, Malaysia12-2018
Skills
- Store operations oversight
- Sales promotions
- Personnel development
- Hourly shift management
- Goals and performance
- Team leadership and coaching
Timeline
Store Manager
Kopi Kenangan Sdn. Bhd.
01.2024 - Current
Shift Supervisor
Berjaya Starbucks Coffee Company Sdn. Bhd.
01.2022 - 01.2024
Front Office Assistant
UTM Hotel & Residence
10.2020 - 01.2022
Part-Time Worker
KFC
06.2020 - 10.2020
Restaurant Waiter
Le Meridien Hotel Kuala Lumpur
08.2019 - 09.2020
Barista
The Coffee Bean & Tea Leaf
08.2018 - 11.2018
Sales Associate
Nike Factory Outlet
04.2017 - 09.2017
Kitchen Helper
Secret Recipe
11.2015 - 06.2016
Diploma in Foodservice Management
Universiti Teknologi Mara (UiTM)
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