Summary
Overview
Work History
Skills
Timeline
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Muhammad Amirul Hazwan  Bin Mohamed Anuar

Muhammad Amirul Hazwan Bin Mohamed Anuar

Retail Assistant
Tanjung Karang

Summary

Proven track record in enhancing store performance and customer satisfaction at Brands Outlet through strategic promotional efforts and exceptional service. Skilled in inventory tracking and POS system operation, coupled with a talent for fostering positive customer engagement and teamwork. Demonstrated ability to improve sales and operational efficiency, showcasing strong multitasking and active listening skills. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Brands Outlet
05.2023 - Current
  • Offered informed suggestions for improving store operations based on personal experience and observation of best practices in the industry.
  • Implemented strategic promotional efforts for increased revenue and foot traffic in the store.
  • Conducted regular price audits to ensure pricing consistency across all products on display.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

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SAFEGUARD Maintenance Corporation
01.2023 - 04.2023
  • Managed loading and unloading processes, ensuring timely and accurate deliveries.
  • Inspected loading operations for improvements in efficiency and safety.
  • Ensured timely shipments by closely monitoring loading and unloading processes.
  • Oversaw loading and unloading of packages in warehouse.
  • Assisted in loading and unloading of transport trucks.

Cashier

Petronas Dagangan Berhad
05.2020 - 12.2020
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.

Skills

Store maintenance know-how

Product and Service Sales

Safety and Cleanliness Standards

Time management abilities

Retail Merchandising

Sales and Promotions

Excellent Communication

Meeting Sales Goals

Store Opening and Closing

Marketing Strategies

Attention to Detail

Time Management

Staff Support

Positive Customer Engagement

Team Leadership

Active Listening

Team Cooperation

Multitasking

Customer Service

Friendly and Helpful

Upselling strategies

Fashion sense and styling

Flexible schedule availability

Store maintenance know-how

Loss Prevention

Product Merchandising

POS System Operation

Inventory Tracking

Patience and Empathy

Customer Assistance

Timeline

Retail Assistant

Brands Outlet
05.2023 - Current

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SAFEGUARD Maintenance Corporation
01.2023 - 04.2023

Cashier

Petronas Dagangan Berhad
05.2020 - 12.2020
Muhammad Amirul Hazwan Bin Mohamed AnuarRetail Assistant