MUHAMMAD AMIRUL BIN MOHAMED ALI
BAYAN LEPAS
Summary
- Skilled Recovery Collector with background in debt collection and financial services. Strong negotiation skills coupled with deep understanding of credit management systems. Known for maintaining professionalism during difficult situations, resulting in successful recovery strategies and improved client relations. Previous roles have benefitted from high levels of tenacity, strategic planning abilities, and commitment to ethical practices.
- Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
11
11
years of professional experience
Work History
Executive Recovery
Co-op Bank Pertama Malaysia Berhad (CBP)
01.2019 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Identified delinquent accounts and determined appropriate course of action to recover past due payments.
- Developed payment plans with customers in order to facilitate timely payments on delinquent and NPF accounts.
- Negotiated settlements, reschedule, restructure, and settlement agreement with customers in an effort to resolve outstanding balances.
- Provided advice and guidance to customers facing financial hardship or other difficulties that prevent them from making payments on time.
- Drafted letters for legal proceedings when necessary in order to collect overdue debts.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Reviewed and monitored court orders, filings, pleadings, motions, briefs, and other documents.
- Conducted legal research on relevant case law to support positions in litigation matters.
- Members of any new collection system for users
Executive Account
Penang Development Corporation (PDC)
12.2015 - 12.2019
- Handle All the Debtors Outstanding of Projek Titian Saksama Rakyat
- (PTSR) Checking CTOS Report for all new applications of PTSR
- Preparing Reminder Letters to outstanding customers
- Deal with problem customers through phone call to negotiate the overdue payment.
Executive Account
Pure Water (PG) Sdn. Bhd.
11.2014 - 11.2015
- Prepare monthly bank reconciliation
- Make a call for all debtors to collect payment
- Key in receive payment from customers and checking all the transactions into system.
Industrial Training as Account Clerk
Hotel Vistana PG
01.2014 - 05.2014
- Calculate closing stoke and stoke take for end of the month
- Manage MAS staff check in and check out bills
- Calculate total daily sales of Food & Beverage
- Receive goods from suppliers.
Education
Diploma In Accounting
Kolej Poly-Tech MARA
Alor Setar, Kedah12-2014
Sekolah Menengah Kebangsaan Telok Kumbar
Telok Kumbar ,Pulau Pinang12-2010
Skills
- Skip Tracing
- Account Management
- Performance Improvements
- Collections best practices
- Investigation due diligence
- Legal knowledge
- Proficiency in Collection System and Core System (Recovery)
- Ledger management
- Microsoft Excel
- Pivot tables
Additionalinformation - Education
Diploma In Accountancy, November 2014, 3.57
Icnumber
930906-07-5203
Languageskill
- BAHASA MALAYSIA, FLUENT, EXCELLENT
- ENGLISH, MODERATE, EXCELLENT
Personal Information
- Age: 28 years old
- Date of Birth: 09/06/93
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
References
- AJRI ZARITH NUR BINTI AHMAD, EXECUTIVE PTSR / SPH, PENANG DEVELOPMENT CORPORATION, NO. 1, PERSIARAN MAHSURI, BANDAR BAYAN BARU, PENANG, 11909, +6017-2268424, ajri@pdc.gov.my
- MD NASIR BIN DIN, HEAD OF DEPARTMENT, CO-OP BANK PERTAMA MALAYSIA BERHAD, 41,43 &45 WISMA BANK PERSATUAN, BUTTERWORTH, PULAU PINANG, 12000, +60 13-480 8034 / 04 – 323 7650, nasir@cbp.com.my
Languages
Malay
First Language
English
Upper Intermediate (B2)
B2
Timeline
Executive Recovery
Co-op Bank Pertama Malaysia Berhad (CBP)
01.2019 - Current
Executive Account
Penang Development Corporation (PDC)
12.2015 - 12.2019
Executive Account
Pure Water (PG) Sdn. Bhd.
11.2014 - 11.2015
Industrial Training as Account Clerk
Hotel Vistana PG
01.2014 - 05.2014
Diploma In Accounting
Kolej Poly-Tech MARA
Sekolah Menengah Kebangsaan Telok Kumbar
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