Muhammad Amernuddin Firdaus Bin Borhan
Business Development
3-1-8 Pantai Hillpark Phase 2 Kuala Lumpur
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Course Consultant Cum Business Development
51Talk Malaysia Sdn Bhd
03.2023 - Current
- Enhanced client satisfaction by providing personalized course recommendations based on individual needs and goals.
- Collaborated with marketing teams to develop targeted campaigns aimed at driving interest in specific course offerings.
- Maintained accurate records of student enrollment history, enabling efficient follow-up communication regarding future opportunities or additional support resources as needed.
- Trained new team members on company policies and best practices related to serving as a Course Consultant effectively.
Sales Executive
Wong Loong Cheong (M) Sdn Bhd (F&N)
10.2020 - 10.2022
- Explore and develop new products that align with evolving market and consumer demands.
- Build and maintain strong relationships with existing clients to ensure repeat business and customer satisfaction.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Customer Service Officer
C&W Services
05.2019 - 05.2020
- To assist any issues that happen in Central & West HDB flat.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Customer Service Officer
ViewQwest Sdn Bhd
03.2018 - 05.2019
- Handling inbound & outbound call for home wifi applicants
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Resolve problems by clarifying issues , researching and exploring answers and alternative solutions.
Customer Service Executive
Aegis BPO Sdn Bhd (Starhub)
02.2017 - 03.2018
- Handling Singapore’s customer pertaining to customer general enquiries, complaints, comments, & feedback and also other issued related with company products.
- To exceed customers expectation in terms of customer service & accurate information.
- Make outbound calls to follow up with customers issue and make sure the issue going to be solve.
Sales Executive
Hondeal Display & Exhibition
01.2016 - 02.2017
- Maintained up-to-date knowledge of industry trends and competitor offerings, allowing for effective differentiation in sales pitches.
- Developed strong partnerships with industry professionals, leading to mutually beneficial business opportunities.
- Consistently met and exceeded sales quotas through a combination of persistence, creativity, and thorough understanding of client needs.
- Coordinated all aspects of event logistics from venue selection to post-event evaluation, ensuring seamless execution every step of the way.
Sales Coordinator
Furama Bukit Bintang
06.2015 - 12.2015
- Assist in increased 100% hotel sales occupancy.
- Prepared the quotation and schedule for every time inquiries.
- Looked new opportunities to develop new potential clients & prepared the contract for them.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Education
Diploma - Event Management
Politeknik Merlimau Malacca
Malacca 04.2001 -
Skills
Achievement
- Top Sales in 51Talk Malaysia (Malay Market)
- Consistent hitting monthly target with F&N
- Best customer service selected with ViewQwest Sdn Bhd
Timeline
Course Consultant Cum Business Development
51Talk Malaysia Sdn Bhd
03.2023 - Current
Sales Executive
Wong Loong Cheong (M) Sdn Bhd (F&N)
10.2020 - 10.2022
Customer Service Officer
C&W Services
05.2019 - 05.2020
Customer Service Officer
ViewQwest Sdn Bhd
03.2018 - 05.2019
Customer Service Executive
Aegis BPO Sdn Bhd (Starhub)
02.2017 - 03.2018
Sales Executive
Hondeal Display & Exhibition
01.2016 - 02.2017
Sales Coordinator
Furama Bukit Bintang
06.2015 - 12.2015
Diploma - Event Management
Politeknik Merlimau Malacca
04.2001 -
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