MUHAMMAD AMAL ARDRY MOHD ZARUFIE
SELANGOR
Summary
Results-driven professional with expertise in project management and team leadership, delivering quality outcomes. Collaborates with clients to identify needs and enhance service delivery. Skilled in conflict resolution and process improvement, fostering collaboration within diverse teams. Focused on creating value through proactive strategies and continuous enhancement.
Overview
1
1
year of professional experience
Work History
BERNIAGA
MEK ANI LOK CHING
SEPANG, MALAYSIA
01.2025 - 06.2026
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Trained and mentored employees to maximise team performance.
- Assumed extra responsibilities to support team objectives to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Maintained clean, safe working environments to eliminate accident risks.
Education
SIJIL PELAJARAN MALAYSIA - SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH SERI SEPANG
BANDAR BARU SALAK TINGGI 01-2025
Skills
- Customer engagement
- Service quality
- Project planning and coordination
- Process improvement
- Performance management
- Team collaboration
- Leadership
- Team leadership and motivation
- Relationship building
- Time management
- Calm under pressure
- Conflict resolution
- Communication skills
- Feedback incorporation
- Customer focused
- Public Relations
- Administrative support
Accomplishments
- Worked directly with senior leadership to develop and administer per year department budget.
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
Timeline
BERNIAGA
MEK ANI LOK CHING
01.2025 - 06.2026
SIJIL PELAJARAN MALAYSIA - SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH SERI SEPANG