MUHAMMAD ALIFF HAKIMIE BIN RAZAK
Customer Service
Dengkil,10
Summary
An energetic customer service with solid experience providing diverse customer service in high volume call center environment. Strong problem solving skills coupled with initiative and accuracy provide a first rate experience for the customer and facilitate. A self-motivated with excellent track record of meeting and exceeding productivity targets.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Food Delivery Driver
Freelance
07.2022 - Current
- Deliver food from restaurants to customer
- Follow SOP, rules and regulation provided.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
Customer Service Representative
HSBC BANK
01.2023 - 09.2023
- Answer incoming calls
- Manage inquiry on banking and credit card customer
- Take responsibility on customer issue
- Multitasked as need to get in touch with internal team
- Manage to answer high volume calls 60 calls daily.
- Adhered to company guidelines and protocols while representing brand professionally during all interactions with customers.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
Customer Service Advisor
CONCENTRIX
03.2020 - 06.2022
- Provided great customer engagement in positive and approachable manner
- Assist customer on live chat channel and outbound call
- Advising e-commerce seller to grow their business and participate campaign create y client
- Conducted business in ethical and professional manner
- Provided solutions for each and every customer and seller
- Follow up seller to ensure there aware on latest update from e-commerce platform.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
Sijil Pelajaran Malaysia (SPM) - Information Communication and Technology
01.2012 - 05.2016
Grade: 2B 3C+ 2C 2D
Skills
Product Promotion
Customer Service
Building rapport
Complaint Handling
Call center experience
Live chat support
Typing Speed
Customer Focus
Complaint resolution
Call Center Operations
Service Upselling
Data Entry
Product Knowledge
Product Promotion
References
Nur Auni, Team Manager HSBC, 60148459594
Timeline
Customer Service Representative - HSBC BANK
01.2023 - 09.2023
Food Delivery Driver - Freelance
07.2022 - Current
Customer Service Advisor - CONCENTRIX
03.2020 - 06.2022
Sekolah Menengah Kebangsaan Jalan Paya Besar - Sijil Pelajaran Malaysia (SPM), Information Communication and Technology
01.2012 - 05.2016