Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
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Muhammad Alif Bin Lokman

Muhammad Alif Bin Lokman

Customer Service Executive
Kapar

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
13
13
years of post-secondary education
2
2
Languages

Work History

Customer Service Executive

Mediterranean Shipping Company (M) Sdn. Bhd
07.2021 - Current
  • Serve customers by providing product and service information, resolving product and service problems.
  • To monitor any vessel changes and maintain daily update of such schedule changes.
  • To assist Assistant Manager/Manager to coordinate all diversion or omissions plans.
  • To handle bookings, CODs, diversions, and general enquiries/issues from customers.
  • Manage booking trades in accordance to Trade Managers advice.
  • To co-ordinate with shipper and compliance officer for sanction country/flexitank/hazardous booking.
  • Work with other departments and ensure smooth operations are achieved.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Analyst, Account Payable

NOL Global Services Centre Sdn Bhd
Subang Jaya, Selangor
11.2019 - 08.2020
  • Process and create vendor/ manning agent invoices for all CMA CGM vessels in TOUCH system, ensure the invoices are matched with the PO and process in a timely accurate manner.
  • Ensure billing party, account code, nature and cost center are assigned correctly to respective invoices.
  • Issue invoice without purchase order and Credit memo in TOUCH system.
  • Prepare and record advanced payment for vendor and unit vendor payment in TOUCH.
  • Create Problematic invoices and closely follow up with Procurement or Technical team to clear the issue.
  • Follow up with vendors and procurement team on the invoices issue.
  • Updates on the summary of invoices on timely basis, ensure all payment details record in spreadsheets for audit requirement and accrual report.
  • Update List of invoices without GRN report and Invoices pending approval report on timely basis.
  • Ensure all supporting and invoices are properly documented in shared folders for audit purpose.
  • Assist Senior Analyst/ Team Lead / Assistant Manager to liaise with Vendors/ Procurement/ Finance department regarding the payment status and issue.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Representative, Inbound Documentation

NOL Global Services Centre Sdn Bhd
Subang Jaya, Selangor
06.2014 - 10.2019
  • Handle documentation process for American President Line Ltd. or APL.
  • Check and sent Arrival Notice or NOA upon shipment arrival.
  • Check and update HS code for Germany shipments to comply with Germany customs rules.
  • Managing all invoice processing for import shipments that arrived in Europe countries.
  • Audit rates for each BLs to make sure all invoices that sent to customers correctly and follow the customer contract agreement.
  • Assist FLO / customers for any issues regarding invoices.
  • Focus and work closely with Team lead to assign resources towards achieving 100% accuracy in completion of invoices daily.
  • Focus and ensure all inbound bill of lading and invoices are meeting the cut off time and special requirements.
  • Review country(s) performance weekly and discuss improvement opportunities with Team Leads.
  • Assist Team Lead in on-boarding new coordinator faster and smoother and ensure and identify and area of improvement to achieve 100% accuracy.

Education

Diploma - Accountancy

Universiti Teknologi Mara
Jengka, Pahang
04.2001 - 01.2014

Suleiman Sijil Pelajaran Malaysia - undefined

SMK Bandar Baru Sultan

Skills

Computer skills

Microsoft office

Time management

Work prioritization

Call control

Interests

Sports

Music

Lego

Additional Information

Name : Fasha Dilla Hj Abdullah
Telephone : 019 258 2980
Position : Customer Service Manager
Company : Mediterranean Shipping Company (Malaysia)
Sdn Bhd.

Timeline

Customer Service Executive

Mediterranean Shipping Company (M) Sdn. Bhd
07.2021 - Current

Analyst, Account Payable

NOL Global Services Centre Sdn Bhd
11.2019 - 08.2020

Representative, Inbound Documentation

NOL Global Services Centre Sdn Bhd
06.2014 - 10.2019

Diploma - Accountancy

Universiti Teknologi Mara
04.2001 - 01.2014

Suleiman Sijil Pelajaran Malaysia - undefined

SMK Bandar Baru Sultan

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Muhammad Alif Bin Lokman Customer Service Executive