MICROSOFT OFFICE
MUHAMMAD ALIF BIN AZRI
STORE MANAGER
Segamat,01
Summary
Dynamic leader with a proven track record at Family Mart, excelling in customer service management and team development. Spearheaded initiatives that significantly enhanced customer satisfaction and employee skill sets, fostering a collaborative and efficient work environment. Expert in store operations and employee mentoring, achieving notable performance improvements.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Store Manager
Family Mart
Bandar Puchong Jaya, Selangor
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Area Supervisor
Family Mart
Bandar Puchong Jaya, Selangor
07.2024 - 09.2024
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Intern Engineer
Jabatan Kerja Raya
Segamat, Johor
06.2022 - 01.2023
- Developed strong relationships with peers and mentors, fostering a collaborative work environment conducive to learning and growth.
- Gained hands-on experience with various engineering tools, equipment, and materials through active participation in practical workshops.
- Contributed to successful project completion by actively participating in meetings, brainstorming sessions, and progress reviews.
- Maintained a safe working environment by adhering to safety protocols during all stages of project development.
Kitchen Crew Member
Oldtown White Coffee
07.2018 - 10.2019
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
Kitchen Crew Member
SMK PADUKA TUAN
01.2016 - 04.2018
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Engineering
POLITEKNIK
Merlimau, Melaka, Malaysia 11.2023 - Current
Skills
Employee training
Friendly and positive
Team leadership
Training and mentoring
Sales tracking
Software
Timeline
Area Supervisor
Family Mart
07.2024 - 09.2024
Engineering
POLITEKNIK
11.2023 - Current
Store Manager
Family Mart
02.2023 - Current
Intern Engineer
Jabatan Kerja Raya
06.2022 - 01.2023
Kitchen Crew Member
Oldtown White Coffee
07.2018 - 10.2019
Kitchen Crew Member
SMK PADUKA TUAN
01.2016 - 04.2018
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