Execl
MUHAMMAD ALI BIN MOHD.SUHAIMI
COMPUTER SYSTEM OPERATION
BUKIT MERTAJAM
Summary
Dynamic professional with extensive experience in customer relations and operations support at 7-Eleven. Proven track record in enhancing customer satisfaction through effective problem-solving and strategic analysis. Skilled in stock management and technical support, optimizing workflows to boost efficiency and performance. Committed to delivering exceptional service and fostering positive customer experiences.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
1
1
Language
7
7
years of professional experience
Work History
Assistant Store Manager
7-eleven Convenience Store
Bukit Mertajam, Penang, Malaysia
03.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Technical Assistant
Flextronics
Perai, Penang, Malaysia
01.2021 - 02.2021
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Repaired hardware infrastructure using hand tools and components.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Installed technical hardware and software in deskside support environment.
- Liaised with customers, communicating and resolving problems and concerns.
- Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
- Transferred computer files between programs.
- Improved project outcomes, assisting with technical aspects of project management.
Store Associate
Eco Shop
Bukit Mertajam, Penang, Malaysia
03.2019 - 06.2020
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
No Degree - COMPUTER SYSTEM OPERATION
GIATMARA
BATU KAWAN 04.2001 -
No Degree - Mekatronik
Stradford College
Perai, Penang, Malaysia 04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Customer or student assistance
Operations support
Administrative skills
Database management
Data entry
Problem-solving
System monitoring
Performance management
Troubleshooting
Software upgrades
System configuration
Hardware maintenance
Flexible schedule
Technical support
IT documentation
Software
World
Photoshop
After effect
Davici resolve
Lightroom
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] through effectively helping with [Task].
Languages
English
Elementary (A2)
Malay
Advanced (C1)
Timeline
Assistant Store Manager
7-eleven Convenience Store
03.2023 - Current
Technical Assistant
Flextronics
01.2021 - 02.2021
Store Associate
Eco Shop
03.2019 - 06.2020
No Degree - COMPUTER SYSTEM OPERATION
GIATMARA
04.2001 -
No Degree - Mekatronik
Stradford College
04.2001 -