Summary
Overview
Work History
Education
Skills
Languages
Interests
hiking, skateboarding & cooking
Timeline
Generic
MUHAMMAD AKMAL AIMAN AMIR

MUHAMMAD AKMAL AIMAN AMIR

MANAGER
Klang, Selangor

Summary

Driven by a results-focused approach, I leveraged inventory management and exceptional customer service skills at TNL Freighting to streamline operations and enhance client satisfaction. My background includes pioneering safety protocols and optimizing transportation routes, significantly contributing to operational efficiency and customer loyalty without exceeding a single numerical percentage. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Logistics Assistant

TNL Freighting
Klang, Selangor
05.2023 - 08.2024
  • Oversaw daily inventory counts to maintain data accuracy.
  • Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Assisted with employee training programs related to warehouse safety protocols and equipment operation procedures.
  • Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Participated in the selection process for new vendors or carriers based on quality, reliability, and cost-effectiveness criteria.
  • Researched industry to analyze competitors, understand market conditions and identify trends, opportunities, and threats.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.

Senior Barista

LITTLE BIRD & BIG BEAR
08.2022 - 02.2023
  • Innovated new drink recipes that became popular menu items among regular patrons.
  • Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
  • Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
  • Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
  • Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
  • Implemented quality control measures for consistently high-quality beverages served every time.
  • Managed daily financial transactions accurately while minimizing discrepancies in revenue tracking.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Developed special promotions and events that increased foot traffic during slow hours.

Senior Barista

ZUS COFFE
02.2021 - 07.2022
  • Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
  • Promoted sustainable practices by implementing recycling initiatives and incorporating eco-friendly products into daily operations.
  • Increased overall efficiency by cross-training employees in various roles within the café operations.
  • Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
  • Implemented quality control measures for consistently high-quality beverages served every time.
  • Collaborated closely with team members to boost productivity during peak hours.
  • Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
  • Managed daily financial transactions accurately while minimizing discrepancies in revenue tracking.
  • Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.

Chief Operator

DON TECHNOLOGY
03.2019 - 10.2020
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Conducted thorough root cause analysis investigations following incidents or near-misses to identify underlying issues and prevent future occurrences.
  • Championed employee engagement initiatives aimed at boosting morale, retention rates, and job satisfaction among staff.
  • Mentored junior operators, providing ongoing training and support to ensure their professional development.
  • Managed budgets and resources effectively, ensuring that all projects were completed on time and within financial constraints.
  • Provided on-the-job training to newly hired workers and team members.
  • Made sure that products were produced on time and are of good quality.

Sales Associate

PQ PREMIUM
12.2017 - 09.2018
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Business Management

UNIVERSITI TEKNOLOGI MARA
Rembau, Negeri Sembilan, Malaysia
03.2022

Accounting And Computer Science

Sijil Pendidikan Malaysia
Port Klang, Selangor, Malaysia
04.2001 -

Skills

Shipping and receiving

Languages

Malay, English, Chinese (Mandarin)
Native language
Malay
Proficient
C2
English
Advanced
C1
Chinese (Mandarin)
Intermediate
B1

Interests

Traveling

Culture appreciation

Language learning

hiking, skateboarding & cooking

The reasons im into hiking because i really into the natures, as in rivers, mountains, jungles. By go out for hiking, I'm able to put my mind at ease after a long week at work and at the same time I'm able to appreciates the God's creation which much more beautiful than we realize. With hiking also we able to connect not just with the nature at the same time we can meet and make  new contact with people from all over the place. With that, we able to networking which helps a lot in my current industry. As for skateboarding, it helps me very much in terms of stays healthy and it keep me much in shape. The community also full of positives vibes which encouraging me to stays positive and keep me striving to achieved something new as in learn new tricks and keep making personal records which helps with my self-confidence. With cooking, I'm able to express my feelings and showcase my skills to the guests and watching people enjoying my cooking makes me very much happy and felt appreciated. To be fair, cooking is one of my love language. With cooking also helps with my self esteem and ironically makes me more proud with my self.

Timeline

Logistics Assistant

TNL Freighting
05.2023 - 08.2024

Senior Barista

LITTLE BIRD & BIG BEAR
08.2022 - 02.2023

Senior Barista

ZUS COFFE
02.2021 - 07.2022

Chief Operator

DON TECHNOLOGY
03.2019 - 10.2020

Sales Associate

PQ PREMIUM
12.2017 - 09.2018

Accounting And Computer Science

Sijil Pendidikan Malaysia
04.2001 -

Business Management

UNIVERSITI TEKNOLOGI MARA
MUHAMMAD AKMAL AIMAN AMIRMANAGER