AutoDesk Fusion 360
Muhammad Akmal Ismail
Sales Engineer
Summary
Experienced Sales Engineer with 5 years of success in Automotive industry with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
SALES ENGINEER
TRADOMATIC TECHNOLOGIES SDN BHD
04.2021 - Current
- Supplier and customer technical data and goods management.
- Secure and renew orders, and arrange delivery.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
- Provide information needed for the development of custom-made machinery to potential supplier/maker.
- Sourcing, sorting, costing, and generating quotations for every inquiry from customers. - Liaise directly with the supplier for urgent inquiries and secure the E.T.D. of parts as per the end user target.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Suggested ideas for product evolution and new product variants.
ASSISTANT ENGINEER
TRADOMATIC TECHNOLOGIES SDN BHD
5 2019 - 4 2021
- Understanding and carrying out all tasks given by the Senior Engineer.
- Providing assistance to different staff or engineering teams.
- Collaborated with multidisciplinary teams to design, develop, and implement complex engineering projects.
- Provide CAD drawings according to specifications.
- Provided technical assistance to staff when needed.
- Assisted in development, design and execution of projects.
- Streamlined workflow processes through effective management of resources, materials, and labor allocations.
- Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
- Supported senior engineers with detailed design drawings, calculations, and analysis for various engineering projects.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Assisted in developing cost-effective solutions to engineering problems.
MACHINE DESIGN ENGINEER
ITADAKI KIKAI SDN BHD
03.2017 - 03.2019
- Prepare sketches of ideas, detailed drawings by using computer-aided design equipment.
- Confer with engineering, marketing, production, or customers to establish and evaluate design concepts for demanding machines.
- Modify and refine designs using working machines to conform with customer specifications, production limitations, or changes in design trends.
- Direct and coordinate the fabrication of machines, and the drafting of working drawings and specification sheets from sketches.
- Evaluate feasibility of design ideas, based on factors such as safety, function, serviceability, budget, and market characteristics.
- Developed comprehensive technical documentation to support efficient assembly and maintenance of machinery.
- Collaborated with cross-functional teams for streamlined project completion and optimized design solutions.
- Utilized advanced CAD software to create precise 3D models, facilitating accurate fabrication of custom parts.
- Led troubleshooting efforts on complex mechanical systems, resolving issues efficiently without compromising quality or safety standards.
- Enhanced machine efficiency by designing and implementing innovative mechanical components.
- Continuously researched emerging technologies and industry trends to inform future design decisions.
- Performed root cause analysis on equipment failures, devising long-term solutions that minimized downtime costs.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Drafted assemblies, models, and other technical drawings.
Education
Aircraft Engineering Technology (Hons) Mechanical Engineering -
UniKL Malaysian Institute of Aviation Technology (UniKL MIAT)
Sepang, Selangor, Malaysia 05.2012 - 05.2016
Matriculation Engineering Science -
Kedah Matriculation College
Changlun, Kedah, Malaysia 07.2012 -
High School -
Sekolah Menengah Kebangsaan Agama Yan (SMKAY)
Yan Besar, Kedah, Malaysia 12.2010 -
Skills
Technical Troubleshooting
Cost Estimations
Customer Support
Relationship Building
Technical consulting
Problem-solving abilities
Pre-sales support
Equipment Troubleshooting
Project Management
Sales Proposals
Certification
Level 2 Certificate in Book-Keeping and Accounts - LCCI
Tel
+6019-502 7255
Software
SolidWorks
CATIA V5
Microsoft Office
SQL
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
SALES ENGINEER
TRADOMATIC TECHNOLOGIES SDN BHD
04.2021 - Current
MACHINE DESIGN ENGINEER
ITADAKI KIKAI SDN BHD
03.2017 - 03.2019
Matriculation Engineering Science -
Kedah Matriculation College
07.2012 -
Aircraft Engineering Technology (Hons) Mechanical Engineering -
UniKL Malaysian Institute of Aviation Technology (UniKL MIAT)
05.2012 - 05.2016
High School -
Sekolah Menengah Kebangsaan Agama Yan (SMKAY)
12.2010 -
ASSISTANT ENGINEER
TRADOMATIC TECHNOLOGIES SDN BHD
5 2019 - 4 2021
Level 2 Certificate in Book-Keeping and Accounts - LCCI
Board Of Engineering Malaysia (BEM) - ENGINEERING TECHNOLOGY
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