MUHAMMAD AJMAL BIN ABDUL RAHIM
IT TECHNICIAN
Shah Alam
Summary
Dynamic and technically proficient IT Technician with over 10 years of experience in retail computer environments. Expertise in diagnosing and resolving laptop and PC issues, along with a strong ability to recommend tailored hardware and software solutions. Proven track record in executing hardware repairs, software installations, and delivering exceptional after-sales support. Committed to empowering customers to make informed technology choices that enhance their experiences.
Overview
12
12
years of professional experience
2
2
Languages
Work History
RETAIL & TECHNICIAN
KWK COMMUNICATIONS
01.2020 - 01.2025
- Customer Service & Sales Support
- Laptop & Desktop Troubleshooting
- Hardware Upgrades & Repairs (HDD, RAM, SSD, etc.)
- Windows Installation & Activation
- Antivirus & Software Setup
- Customer Service & Sales Support
- Stock & inventory Management
RETAIL & TECHNICIAN
AONE PLUS SUPPLIES & SERVICES
01.2013 - 01.2019
- Set up and configured desktops, laptops and printers.
- Customer Service & Sales Support
- Build Custom Desktop
- Laptop & Desktop Troubleshooting
- Hardware Upgrades & Repairs (HDD, RAM, SSD, etc.)
- Software Installation
- Windows Installation & Activation
- Antivirus & Software Setup
- Basic Networking (Wi-Fi, Routers)
- Stock & inventory Management
Education
SILIJ PELAJARAN MALAYSIA - SPM
SEKOLAH MENENGAH KEBANGSAAN SEKSYEN 16
Shah Alam, Selangor, Malaysia11-2012
Skills
Skilled in diagnosing technical issues
References
- Muhd, Afiq, Supervisor, afiq130891@gmail.com, +60 17-653 1650, AOne Plus
- Lily, Employer, ngblil@yahoo.com.sg, +60 13-399 9318, KWK Communications
Timeline
RETAIL & TECHNICIAN
KWK COMMUNICATIONS
01.2020 - 01.2025
RETAIL & TECHNICIAN
AONE PLUS SUPPLIES & SERVICES
01.2013 - 01.2019
SILIJ PELAJARAN MALAYSIA - SPM
SEKOLAH MENENGAH KEBANGSAAN SEKSYEN 16