Muhammad Aiman Syafiq Bin Azuan
Customer Service Executive
Chow Kit
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
Precisions Communication Technology Sdn Bhd
02.2023 - 04.2024
- Assisted customers in troubleshooting technical issues via phone and email support.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to enhance response times for customer inquiries.
- Provided product information and guided customers through purchasing processes.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained up-to-date knowledge of product features and company policies.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Specialist
TRANSCOSMOS SDN BHD
04.2022 - 01.2023
- Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Respecting client confidentiality at all times.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Analyzed customer feedback to identify improvement opportunities in service protocols.
- Developed training materials for new hires, fostering a knowledgeable team environment.
Education
Business Management
KOLEJ VOKASIONAL KEMAMAN
01.2017
Multimedia University (MMU), TM Programme, Learning of Fiber Optics and 5G Technology
ICONIX SKILLS ACADEMY
01.2019
Skills
Problem Solving
undefinedTimeline
Customer Support Specialist
Precisions Communication Technology Sdn Bhd
02.2023 - 04.2024
Customer Service Specialist
TRANSCOSMOS SDN BHD
04.2022 - 01.2023
Multimedia University (MMU), TM Programme, Learning of Fiber Optics and 5G Technology
ICONIX SKILLS ACADEMY
Business Management
KOLEJ VOKASIONAL KEMAMAN