MUHAMMAD AIMAN HAKIMI BIN NURULAZAM
Service Advisor & Insurance Claim Executive
Rawang
Summary
Organized service and claim process with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Junior Technician
Proton Service Centre HHC Autobahn
- Perform basic auto care maintenance task such as oil changes, checking fluid level and car inspections according to (SOP) and Safety Regulations.
- Repairing or replacing worn parts, Disassembling and reassembling parts.
- Using testing equipment to ensure that repairs are effective.
Crew Trainer
McDonald Kota Emerald
- Responsible for training our crew members for their day-to-day work serving customers, preparing food, keeping our restaurants and kitchens clean and tidy and working well as part of a team.
Insurance Claims Specialist
Mitsubishi Lofty Ambition (Rawang)
12.2024 - Current
- Followed up with customers on unresolved issues.
- Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
- Evaluated and settled complex insurance claims in strict timeframes.
- Guided policyholders through claim submission process, simplifying it to minimize errors and delays.
Service Advisor
Mitsubishi Lofty Ambition (Rawang)
07.2024 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Education
Dip. Teknologi Automotif - Mechanical Engineering
ADTEC Bintulu
Bintulu, Sarawak01.2024
SKM Level 1-3 - After Sales Service
Kolej Vokasional Taiping
Taiping02.2022
Sijil Vokasional Malaysia (SVM) - Mechanical Engineering
Kolej Vokasional Taiping
Taiping02.2022
Skills
Maintenance and repairs
Accomplishments
- Pengawas Sukan SKBTP (2013).
- Pengawas SMKBTP (2014 - 2016).
- EXCO Ahli Koperasi Kolej Vokasional Taiping.
- Majlis Perwakilan Pelajar (MPP) Kolej Vokasional Taiping
- Presiden Majlis Perwakilan Pelajar (MPP) Advance Technology Centre, Bintulu, Sarawak
- Upselling & Cross Selling Skills Training Programme
- M-SAT Basic - Advanced Training Programme (Mitsubishi Motors)
- Estimation & Quality Control Training Programme - Body & Paint (Mitsubishi Motors)
References
- Adnan Bin, Abdullah, Head Of Technology Automotive Service, 019-2327300, ADTEC Bintulu
- Ahmad Nukhaie Bin, Berahim, Head Of Community Employment Support Service Unit, nukhaie@jtm.gov.my, 012-3198594, 086-310111, ADTEC Bintulu
Timeline
Insurance Claims Specialist
Mitsubishi Lofty Ambition (Rawang)
12.2024 - Current
Service Advisor
Mitsubishi Lofty Ambition (Rawang)
07.2024 - Current
Crew Trainer
McDonald Kota Emerald
SKM Level 1-3 - After Sales Service
Kolej Vokasional Taiping
Junior Technician
Proton Service Centre HHC Autobahn
Dip. Teknologi Automotif - Mechanical Engineering
ADTEC Bintulu
Sijil Vokasional Malaysia (SVM) - Mechanical Engineering
Kolej Vokasional Taiping