Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

MUHAMMAD AIMAN ERFANDI

Penang
The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs
MUHAMMAD AIMAN ERFANDI

Summary

To expand my experience and knowledge about airline, tourism, customers service relation and to gain a better position based on my experience for my future

Overview

6
years of professional experience
1
Certification

Work History

Tune Hotel KLIA2, Momos Hotel, Ormond Hotel

Front Office
06.2022 - 01.2023

Job overview

  • Managed front office phone systems, answering both internal and external calls regarding company queries, complaints and other information.
  • Coordinated and allocated tasks of housekeeping team daily.
  • Managed check-in and checkout of guests daily.

Subway Strait Quay

Sandwich Artist
12.2018 - 06.2019

Job overview

  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Prepared food items, including sandwiches and other products to meet customer specifications.
  • Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.

Rainbow Paradise Hotel

Banquet Server
01.2017 - 06.2019

Job overview

  • Provided first-class service from customer arrival to departure, elevating banquet dining experiences.
  • Set tables with flawless precision, creating stunning, uniform dining room displays.
  • Worked effectively as a team to deliver exceptional customer care across all banquet dining experiences.

Education

University College of Aviation Malaysia
Dengkil, Selangor

from Diploma Cabin Crew & Airline Services
2022

SMK Saint Xavier Institution
Penang

from SPM
2018

Skills

  • Event Coordination
  • Documentation and Reporting
  • Strong Interpersonal Skills
  • Customer Service

Certification

  • The Air Asia Experience
  • CAE Training - Basic Grooming, Basic First Aid Training and Cabin Crew Preparatory Course
  • Volunteer Covid-19
  • SPM Invigilator

Languages

English
Upper Intermediate
B2
Malay
Advanced
C1
Indonesian
Advanced
C1
Availability
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Timeline

Front Office

Tune Hotel KLIA2, Momos Hotel, Ormond Hotel
06.2022 - 01.2023

Sandwich Artist

Subway Strait Quay
12.2018 - 06.2019

Banquet Server

Rainbow Paradise Hotel
01.2017 - 06.2019

University College of Aviation Malaysia

from Diploma Cabin Crew & Airline Services

SMK Saint Xavier Institution

from SPM

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MUHAMMAD AIMAN ERFANDI