To expand my experience and knowledge about airline, tourism, customers service relation and to gain a better position based on my experience for my future
Hi, I’m
Muhammad Aiman Erfandi
Penang
Summary
Overview
9
years of professional experience
1
Certification
Work History
Subway Strait Quay
Sandwich Artist
12.2018 - 06.2019
Job overview
- Communicated with customer to provide menu offering details and assist with decision-making.
- Prepared food items, including sandwiches and other products to meet customer specifications.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
Rainbow Paradise Hotel
Banquet Server
01.2017 - 06.2019
Job overview
- Provided first-class service from customer arrival to departure, elevating banquet dining experiences.
- Set tables with flawless precision, creating stunning, uniform dining room displays.
- Worked effectively as a team to deliver exceptional customer care across all banquet dining experiences.
Tune Hotel KLIA2, Momos Hotel, Ormond Hotel
Front Office
06.2022 - 01.2023
Job overview
- Managed front office phone systems, answering both internal and external calls regarding company queries, complaints and other information.
- Coordinated and allocated tasks of housekeeping team daily.
- Managed check-in and checkout of guests daily.
Angsana HotelsTeluk Bahang, Penang
Front Office Supervisor
05.2024 - Current
Job overview
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created, prepared, and delivered reports to various departments.
- Coached employees through day-to-day work and complex problems.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Education
University College of Aviation MalaysiaDengkil, Selangor
from Diploma Cabin Crew & Airline Services
2022
University Overview
SMK Saint Xavier InstitutionPenang
from SPM
2018
University Overview
Skills
- Event Coordination
- Documentation and Reporting
- Strong Interpersonal Skills
- Customer Service
Certification
- The Air Asia Experience
- CAE Training - Basic Grooming, Basic First Aid Training and Cabin Crew Preparatory Course
- Volunteer Covid-19
- SPM Invigilator
Languages
English
Upper Intermediate
B2
Malay
Advanced
C1
Indonesian
Advanced
C1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Timeline
Front Office Supervisor
Angsana Hotels
05.2024 - Current
Front Office
Tune Hotel KLIA2, Momos Hotel, Ormond Hotel
06.2022 - 01.2023
Sandwich Artist
Subway Strait Quay
12.2018 - 06.2019
Banquet Server
Rainbow Paradise Hotel
01.2017 - 06.2019
University College of Aviation Malaysia
from Diploma Cabin Crew & Airline Services
SMK Saint Xavier Institution
from SPM