Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
MUHAMMAD AIMAN AKIF BIN MOHD NORDIN

MUHAMMAD AIMAN AKIF BIN MOHD NORDIN

SME & RETAIL
Kuala Terengganu, Terengganu

Summary

Results-driven professional with experience at TNB, excelling in meter reading and quality assurance. Demonstrated strong communication and teamwork skills, reducing customer complaints through accurate billing practices. Proven ability to adapt quickly and efficiently, while promoting safety awareness and energy conservation during site visits.

Overview

4
4
years of professional experience
1
1
Certification
1
1
Language

Work History

Meter Reader

TNB
06.2022 - Current
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
  • Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
  • Promoted environmental awareness among customers through knowledgeable discussions on energy conservation measures during site visits.
  • Used [Software] to transfer collected data to company databases daily.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted energy audits to identify energy-saving opportunities.
  • Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.

Operation

Mamariam
03.2021 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

High School Diploma -

Politeknik Sultan Mizan Zainal Abidin
Dungun, Terengganu, Malaysia
04.2001 -

Skills

Quality assurance protocols

Safety awareness

Meeting attendance

Safety procedures

Meter reading

Teamwork

Basic electrical knowledge

Billing software

Meter calculations

Communication

Billing procedures

Organizational skills

Software

Basic knowledge office (excel,word,power point )

Certification

[Area of expertise] License - [Timeframe]

Timeline

Meter Reader

TNB
06.2022 - Current

Operation

Mamariam
03.2021 - 05.2022

High School Diploma -

Politeknik Sultan Mizan Zainal Abidin
04.2001 -

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MUHAMMAD AIMAN AKIF BIN MOHD NORDINSME & RETAIL