MUHAMMAD AFIQ SHAH BIN MOHD ISKANDAR SHAH
RETAILING
Kuala Lumpur,Jalan ipoh
Summary
Proven leader in retail management, notably with My Hero Hypermarket Sdn Bhd, where I spearheaded the Chill & Frozen department to streamline operations and enhance team performance. Expert in operational planning and staff development, I've significantly boosted online sales through innovative ecommerce strategies. My approach emphasizes relationship building and achieving ambitious sales targets, reflecting a strong blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Department Head Chill & Frozen
My Hero Hypermarket Sdn Bhd
Seremban, Negeri Sembilan
10.2021 - Current
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
E Commerce
THE FOOD PURVEYOR
Publika, Kuala Lumpur
06.2019 - 09.2021
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Regularly attended industry conferences and training sessions to stay updated on the latest trends, tools, and strategies for success in ecommerce.
- Actively participated in ecommerce conferences, webinars, workshops enhancing knowledge of emerging trends and technologies within the field.
Store Assistant
99 Speedmart
08.2018 - 01.2019
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
Education
BBA - Business Administration
Sultan Azlan Shah University
Kuala Kangsar, Perak, Malaysia 08.2018 - 08.2018
Skills
Operational planning
Employee Hiring
Staff Development
Sales management
Goals and performance
Relationship building and management
Staff Management
Product restocking
Languages
Malay
Native language
eng
Beginner
A1
Timeline
Department Head Chill & Frozen
My Hero Hypermarket Sdn Bhd
10.2021 - Current
E Commerce
THE FOOD PURVEYOR
06.2019 - 09.2021
Store Assistant
99 Speedmart
08.2018 - 01.2019
BBA - Business Administration
Sultan Azlan Shah University
08.2018 - 08.2018
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