Customer-focused supervisor with a proven ability to streamline operations and improve service quality. Successfully engaged with diverse teams to elevate customer satisfaction and drive sales through strategic merchandising and proactive support.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Retail Supervisor
Samsung
Kuala Lumpur
02.2024 - Current
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Educated customers on company systems, form completion, and access to services.
Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
Call Center Representative
UOB Bank
Kuala Lumpur
10.2023 - 01.2024
Educated clients on banking products and services available.
Resolved client complaints and provided solutions efficiently.
Engaged actively with callers, confirming or clarifying information and diffusing anger.
Retail Worker
Levis Strauss & Co
Petaling Jaya
09.2023 - 10.2023
Managed cash register transactions and processed customer payments efficiently.
Stocked, replenished, and organized inventory to keep store merchandise fresh.
Greeted customers, identified their needs and provided assistance with product selection.
Attractions Supervisor
KidZania Kuala Lumpur
Petaling Jaya
09.2022 - 09.2023
Implemented improvements in ride procedures, streamlining processes and increasing overall guest satisfaction rates.
Developed effective schedules for staff members, optimizing team efficiency and ensuring adequate coverage during peak hours.
Partnered across departments to run smooth, professional events and activities.
Crew Member
SuperPark Malaysia
Kuala Lumpur
03.2022 - 07.2022
Collaborated with team members to enhance guest experiences.
Maintained cleanliness and organization in all guest areas.
Provided excellent customer service to ensure guest satisfaction.
Education
Diploma - Tourism And Hospitality
Politeknik Sultan Idris Shah
Sabak Bernam, Selangor, Malaysia
10-2023
Skills
Customer Service Management
Excellent Communication
Direct Sales
Product and Service Knowledge
Problem solving
Certification
Participants in Outrec Recreational Tourism (OUTREC) Level 1, 2020
Retail Supervisor at Goodwill of Southeastern Wisconsin and Metropolitan ChicagoRetail Supervisor at Goodwill of Southeastern Wisconsin and Metropolitan Chicago