Summary
Overview
Work History
Education
Skills
Certification
Languages
Language
Timeline
Generic
Muhammad Afiq Danial

Muhammad Afiq Danial

Wilayah Persekutuan

Summary

Customer-focused supervisor with a proven ability to streamline operations and improve service quality. Successfully engaged with diverse teams to elevate customer satisfaction and drive sales through strategic merchandising and proactive support.

Overview

2
2
Languages
1
1
Certification
4
4
years of professional experience

Work History

Retail Supervisor

Samsung
Kuala Lumpur
02.2024 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Educated customers on company systems, form completion, and access to services.
  • Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.

Call Center Representative

UOB Bank
Kuala Lumpur
10.2023 - 01.2024
  • Educated clients on banking products and services available.
  • Resolved client complaints and provided solutions efficiently.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Retail Worker

Levis Strauss & Co
Petaling Jaya
09.2023 - 10.2023
  • Managed cash register transactions and processed customer payments efficiently.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Greeted customers, identified their needs and provided assistance with product selection.

Attractions Supervisor

KidZania Kuala Lumpur
Petaling Jaya
09.2022 - 09.2023
  • Implemented improvements in ride procedures, streamlining processes and increasing overall guest satisfaction rates.
  • Developed effective schedules for staff members, optimizing team efficiency and ensuring adequate coverage during peak hours.
  • Partnered across departments to run smooth, professional events and activities.

Crew Member

SuperPark Malaysia
Kuala Lumpur
03.2022 - 07.2022
  • Collaborated with team members to enhance guest experiences.
  • Maintained cleanliness and organization in all guest areas.
  • Provided excellent customer service to ensure guest satisfaction.

Education

Diploma - Tourism And Hospitality

Politeknik Sultan Idris Shah
Sabak Bernam, Selangor, Malaysia
10-2023

Skills

  • Customer Service Management
  • Excellent Communication
  • Direct Sales
  • Product and Service Knowledge
  • Problem solving

Certification

  • Participants in Outrec Recreational Tourism (OUTREC) Level 1, 2020
  • Technical Committee in 'ESymposium DHF', 2021

Languages

  • English
  • Malay

Language

English
Intermediate (B1)
B1
Malay
Native
Native

Timeline

Retail Supervisor

Samsung
02.2024 - Current

Call Center Representative

UOB Bank
10.2023 - 01.2024

Retail Worker

Levis Strauss & Co
09.2023 - 10.2023

Attractions Supervisor

KidZania Kuala Lumpur
09.2022 - 09.2023

Crew Member

SuperPark Malaysia
03.2022 - 07.2022

Diploma - Tourism And Hospitality

Politeknik Sultan Idris Shah
Muhammad Afiq Danial