Muhammad Afiq Bin Kamal Ab Rahman
Senior Sales Manager
Selangor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Store Manager
17 Gallery
11.2021 - 12.2023
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Sales Associate
Storebox Store
06.2020 - 10.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in store and online
- Generated new sales leads to achieve and exceed monthly sales goals.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
Store Manager
17 Gallery
05.2017 - 09.2019
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Delivered services to customer locations within specific timeframes.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Diploma in Hotel Management
Segi College & University
USJ 1 Subang Jaya09.2016
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Seksyen 4
Kota Damansara2012
Skills
Needs Assessment
Supplier Monitoring
Customer Retention
Cost Control
Inventory Control
Sales Promotion
Marketing and Promotions
Advertising and marketing
Customer Relations
Customer Response
Staff training/development
Timeline
Store Manager
17 Gallery
11.2021 - 12.2023
Sales Associate
Storebox Store
06.2020 - 10.2021
Store Manager
17 Gallery
05.2017 - 09.2019
Diploma in Hotel Management
Segi College & University
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Seksyen 4
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