Motorsport
Muhammad Afiq Bin Mohd Shahar
Editorial/Content Writer
Kuala Lumpur,Wilayah Persekutuan Kuala Lumpur
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
4
4
Languages
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Waiter
Secret Recipe Cakes and Café Sdn Bhd
Kuantan , Pahang
2011.10 - 2012.05
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Internship Student
Berjaya Co. Berhad, Berjaya Times Square KL
Kuala Lumpur , Wilayah Persekutuan Kuala Lumpur
2015.09 - 2016.03
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
Waiter
BLVD House KLCC
Kuala Lumpur , Wilayah Persekutuan Kuala Lumpur
2016.01 - 2016.06
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Insurance Sales Consultant
AIA Public Takaful Berhad
Kuala Lumpur , Wilayah Persekutuan Kuala Lumpur
2016.06 - 2019.06
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Internship Student
Pertubuhan Keselamatan Sosial (PERKESO)
Kuala Lumpur , Kuala Lumpur
2020.10 - 2021.02
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Editorial
Engear TV Sdn Bhd
Selayang , Selangor
2021.03 - Current
- Worked with writers to assist with story development and research.
- Coordinated with editors and graphic designers to plan page layouts.
- Assessed sources, and to fact-check information.
- Posted content on social media and website weekly.
- Devised attention-grabbing headlines and summaries for each article.
- Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff.
- Maintained professional, friendly and productive relationships with coaches, athletes and team representatives to stay updated on team strategies, changes and victories.
- Reviewed reports and recommended changes to improve copy flow.
- Assigned stories, led content development meetings and reviewed completed stories to guide execution of concepts and tone.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
Education
Bachelor of Arts - International Affairs
Universiti Utara Malaysia
Sintok 2017.09 - 2021.09
DIPLOMA - International Business Management
Kolej Profesional Mara
Seri Iskandar 2012.06 - 2016.06
Skills
Administrative tasks
Additional Information
- LINKEDIN ACCOUNT www.linkedin.com/in/afiqshahar
Interests
Car Racing
Politics
General Knowledge
Animal Planet
Timeline
Editorial
Engear TV Sdn Bhd
2021.03 - Current
Internship Student
Pertubuhan Keselamatan Sosial (PERKESO)
2020.10 - 2021.02
Bachelor of Arts - International Affairs
Universiti Utara Malaysia
2017.09 - 2021.09
Insurance Sales Consultant
AIA Public Takaful Berhad
2016.06 - 2019.06
Waiter
BLVD House KLCC
2016.01 - 2016.06
Internship Student
Berjaya Co. Berhad, Berjaya Times Square KL
2015.09 - 2016.03
DIPLOMA - International Business Management
Kolej Profesional Mara
2012.06 - 2016.06
Waiter
Secret Recipe Cakes and Café Sdn Bhd
2011.10 - 2012.05
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