Muhammad Afiq Misman
Technical, Technical Development, Reseach And Development
Klang, Selangor
Summary
Technical services professional in polymer processing with strong expertise in managing complex projects and leading technical teams from various stakeholders. Adept at process troubleshooting, formulation optimization, and application technology. Highly reliable, adaptable, and results-driven with strong focus on collaboration and effective communication. Known for strategic problem-solving, proactive leadership, and deep understanding of industry standards and technologies.
Overview
8
8
years of professional experience
Work History
Technical Services Manager, Regional (ASEAN, ANZ)
Safeguard Global - Nouryon
05.2024 - Current
- Delivered high-quality technical support for Expancel and polymer processing, consistently exceeding expectations.
- Provided expert guidance as a trusted advisor on critical technical decisions for Expancel and polymer applications.
- Collaborated with teams to improve processes in polymer processing, achieving time and cost savings.
- Addressed workflow bottlenecks to enable smooth project execution.
- Maintained industry trend knowledge for optimal technical service performance.
- Developed training programs to enhance proficiency in Expancel and polymer processes.
- Created strategies and processes to meet customer goals in polymer processing.
- Innovated solutions to technical problems for successful project completion.
- Presented updates and addressed customer concerns in Expancel and polymer projects.
Technical Sales Manager, Regional (APAC)
Sibelco
05.2021 - 05.2024
- Provided expert guidance on mineral selection for polymer products, improving performance and cost-efficiency.
- Identified new clients and increased revenue by leveraging mineral expertise in various industries.
- Developed market strategies highlighting mineral benefits to optimize product distribution and promotion.
- Enhanced team productivity by sharing mineral knowledge and fostering collaboration.
- Conducted market analyses to inform product development in mineral-enhanced polymer sectors.
- Assisted marketing in leveraging mineral advantages to maintain competitive edge.
- Promoted mineral-based solutions at industry events, reinforcing company leadership.
- Analyzed customer challenges on-site, delivering rapid, mineral-focused solutions.
- Collaborated on customized mineral solutions, boosting client satisfaction and partnerships.
- Increased customer trust and conversion rates through in-depth mineral product knowledge.
Product Sales Manager
ACME Chemicals (M) Sdn Bhd
04.2019 - 05.2021
- Developed and implemented effective sales strategies to boost sales 50% and customer satisfaction ratings 100%.
- Trained new team members on company procedures, product offerings, and best practices for successful selling techniques.
- Conducted regular assessments of market trends, adapting tactics as needed to stay ahead of competitors'' strategies.
- Consistently exceeded monthly/quarterly KPIs through diligent tracking and analysis of progress towards set goals.
- Established trust-based relationships with key accounts by maintaining consistent communication channels and addressing their unique needs.
- Developed a comprehensive understanding of competitor products and strategies to maintain a competitive edge in the industry.
- Collaborated with cross-functional teams to develop innovative product offerings and improve existing products.
- Successfully negotiated contracts with vendors, ensuring favorable terms that benefited both parties involved.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Research and Development Engineer
Latexx Partners Berhad
07.2018 - 02.2019
- Managed multiple concurrent projects effectively, ensuring all deadlines were met and resources utilized efficiently.
- Identified and resolved critical issues during product development phases, ensuring timely project completion and customer satisfaction.
- Developed innovative solutions for complex engineering problems, resulting in improved product quality and reduced manufacturing costs.
- Conducted comprehensive research on industry trends and emerging technologies, informing the company''s strategic direction and product offerings.
Postdoctoral Fellow
Universiti Sains Malaysia
07.2017 - 07.2018
- Maintained records of research findings with analysis and evaluation of results.
- Collaborated with colleagues to gather research and publish findings.
- Participated in discussions, seminars, and lectures at International and local events.
- Conducted in-depth research on NR and NBR latex glove biodegradation technology to apply to fellowship and advance understanding.
- Conducted independent research within biodegradation community local and internationally.
- Designed robust experiments that produced reliable data, enabling accurate interpretation of results.
- Authored professional scientific papers for publishing in peer-reviewed journals.
- Assisted teaching and instructing students alongside other professors.
- Completed analysis of data acquired from research and verified careful documentation of information.
- Attended research seminars and collegiate meetings to discover and discuss new technologies and research.
- Wrote and published peer-reviewed articles concerning findings and highlighted possible applications for findings.
Education
Ph.D. - Polymer Engineering
Universiti Sains Malaysia
Nibong Tebal, Penang, Malaysia 04.2001 -
Skills
Customer support
Accomplishments
- Successfully penetrate new market segment
- Collaborated with team of R&D, QA, and QC in the development of New version of Engineered Silicate Dispersion for latex glove application.
- Collaborated with team of R&D, QA, and QC in the development of Engineered Carbonate Dispersion for latex glove application.
- Published 11 scientific articles in international peered reviewed journal.
- Resolved product issue through consumer testing.
- Lead the team of 2 staff members in winning FGV Sarawak tender in 2018.
Timeline
Technical Services Manager, Regional (ASEAN, ANZ)
Safeguard Global - Nouryon
05.2024 - Current
Technical Sales Manager, Regional (APAC)
Sibelco
05.2021 - 05.2024
Product Sales Manager
ACME Chemicals (M) Sdn Bhd
04.2019 - 05.2021
Research and Development Engineer
Latexx Partners Berhad
07.2018 - 02.2019
Postdoctoral Fellow
Universiti Sains Malaysia
07.2017 - 07.2018
Ph.D. - Polymer Engineering
Universiti Sains Malaysia
04.2001 -
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