Muhammad Afie Shazwan
Shah Alam
Summary
Tech savvy Information Technology Executive with strong background in life-cycle and information technology project management methodologies. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance strategy. Leverages extensive network infrastructure and process knowledge to meet operational goals.
Overview
5
5
years of professional experience
Work History
Executive IT
MALINDO AIR
08.2022 - Current
- Assisting end user related to IT issue including hardware, software, printers and servers.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Aligned IT solutions and deliverables with company strategic vision.
- Project Manager
Information Technology Support Analyst
Infosys (Malaysia) Sdn. Bhd.
01.2021 - 08.2022
- Implemented technical solutions to solve customer issues and increase satisfaction via ticketing system (SMOD)
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications (including hardware) via Bomgar
- Upgraded operating systems and computer software to perform compatibility with programs.
- Communicated with clients to verify roots and causes of computer problems.
Network Service Desk Analyst
Infosys (Malaysia) Sdn. Bhd.
01.2019 - 06.2019
- Resolved customer complaints in prompt, polite and professional approach.
- Remotely inspected and tested machinery and equipment, performing routine preventive maintenance.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Performed troubleshooting and repair for complex electronics equipment.
- Engaged in user support interactions via telephone, chat and email platforms.
Education
Master of Engineering in Communication and Computering -
UNIVERSITI KEBANGSAAN MALAYSIA
Bachelor of Engineering Technology in Data Communication -
UNIKL BMI
Foundation of Engineering -
UNITEN
Sijil Pelajaran Malaysia (SPM) -
MRSM TRANSKRIAN
Penilaian Menengah Rendah (PMR) -
MRSM TRANSKRIAN
Skills
- IT Networking
- Technical Consulting
- IT Infrastructure
- IT Operations
- O365 Administrator
- Wireless System
- Server Patching
- Network Cabling
- Router Configurations
- Microsoft
- Project Management
- Data Analyst
References
- Madam Lili Azwani Binti Tiron, Senior Lecturer, University Kuala Lumpur BMI, +60123947592, liliazwani@unikl.edu.my
- Assc. Prof. Ir. Dr. Rosdiadee Nordin, Universiti Kebangsaan Malaysia, +60 17-770 1312, adee@ukm.edu.my
Timeline
Executive IT
MALINDO AIR
08.2022 - Current
Information Technology Support Analyst
Infosys (Malaysia) Sdn. Bhd.
01.2021 - 08.2022
Network Service Desk Analyst
Infosys (Malaysia) Sdn. Bhd.
01.2019 - 06.2019
Master of Engineering in Communication and Computering -
UNIVERSITI KEBANGSAAN MALAYSIA
Bachelor of Engineering Technology in Data Communication -
UNIKL BMI
Foundation of Engineering -
UNITEN
Sijil Pelajaran Malaysia (SPM) -
MRSM TRANSKRIAN
Penilaian Menengah Rendah (PMR) -
MRSM TRANSKRIAN
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