Muhammad Zulhaiqal Bin Johari
Kajang, Selangor
Summary
Over three years of experience in partner development to develop good relationship with hotel partners and increase revenue growth opportunities. Extensive background experience gives the advantage to be reliable team player, highly detailed with ability to plan and execute successful marketing campaigns. Experience in Customer Service / success bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Success
Trip.com (Ctrip Malaysia)
08.2023 - 08.2024
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
Associate Partner Development
Agoda International (Malaysia) Sdn Bhd
06.2020 - 05.2023
- Contact new or potential supply partners to encourage completion of their acquisition process and offering multiple products to increase revenue and growth of hotel partners.
Customer Experience Specialist
Agoda International (Malaysia) Sdn Bhd
01.2019 - 05.2020
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone chat and email).
Financial Service consultant
Cimb Group
06.2017 - 12.2018
- Responsible to promote and professionally sell a wide range of Bancassurance product to Bank existing and potential customers
- To achieve individual sales target (credit card, personal loan, bancassurance) and contribute towards the achievement of the branch target.
Research Executive
Cardas Research & Consulting
10.2014 - 05.2017
- Making research and analyze on customer/passenger satisfaction regarding on the services and facilities under the Airport Service Quality programmed
- Meeting and liaising with clients to negotiate and agree research projects and preparing briefs and commissioning research.
Assistant Researcher
Malaysian Institute of Road Safety Research
02.2011 - 08.2014
- Review policies and current approaches towards improving Standard Operating Procedure, codes of practice and industrial standards through technical reports and publications as well as recommendations and finalized data collection and data entry.
Education
"O" Level in Arts in Accounting -
SMK Bandar Baru Bangi
Selangor08.2008
Skills
- Microsoft Access
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Microsoft Power Point
- Customer Service
- CRM Software
- Feedback collection
References
Upon request
Personal Information
- Available: Anytime
- Age: 32
- Expected Salary: Upon negotiations
- Gender: Male
Certification
- Certificate Examination in Investment Linked Life Insurance
- Takaful Basic Examinations
- Pre-Contract Examinations For Insurance Agent
Languages
English
Advanced
C1
Bahasa
Proficient
C2
Timeline
Customer Success
Trip.com (Ctrip Malaysia)
08.2023 - 08.2024
Associate Partner Development
Agoda International (Malaysia) Sdn Bhd
06.2020 - 05.2023
Customer Experience Specialist
Agoda International (Malaysia) Sdn Bhd
01.2019 - 05.2020
Financial Service consultant
Cimb Group
06.2017 - 12.2018
Research Executive
Cardas Research & Consulting
10.2014 - 05.2017
Assistant Researcher
Malaysian Institute of Road Safety Research
02.2011 - 08.2014
- Certificate Examination in Investment Linked Life Insurance
- Takaful Basic Examinations
- Pre-Contract Examinations For Insurance Agent
"O" Level in Arts in Accounting -
SMK Bandar Baru Bangi
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