MUHAMMAD ZULFADLI ALI
SUPERVISOR OF FOOD AND BEVERAGE
Bentung, Pahang,06
Summary
Efficient Food and Beverage Supervisor with 6 years+ various service of restaurant experience in high-volume, well established restaurant at SkyAvenue, Resort World Genting. Seeking to use high-level guest service skills, excellently understand the food and beverages knowledge, delivering operational excellence and customer satisfaction, utilizes strategic planning and team coordination to optimize performance and perform all duties with discretion, professionalism and a pleasant demeanor.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
F&B Supervisor
The Laughing Fish by Harry Ramsden
12.2022 - Current
- Company Overview: High-volume, well established restaurant at SkyAvenue, Resort World Genting.
- Assist in training and supervising front-of-the-house associates, including servers, host/hostess, and bartenders.
- Collaborate with Restaurant Managers to manage daily restaurant operation, including reservations, section arrangement and associates schedule.
- Resolve customer complaint, as well as internal conflict among associates.
- Oversee food service, and act as an expeditor when necessary, to ensure timely movement of completed food orders from kitchen to customer table.
- Assist in handling guest billing, credit card and cash payment procedure.
- Oversee all services and ensuring responsible service practices are followed.
- High-volume, well established restaurant at SkyAvenue, Resort World Genting.
F&B Captain
The Laughing Fish by Harry Ramsden
07.2019 - 11.2022
- Company Overview: High-volume, well established restaurant at SkyAvenue, Resort World Genting.
- Assist in assigning tasks and responsibilities to associates and ensure they are completed effectively.
- Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
- Maintain a comprehensive knowledge of the food and beverage offerings.
- Ensure associates adherence to service standards and enforce company policies and procedure.
- Monitor table turnover and dining room management to optimize occupancy and guest satisfaction.
- High-volume, well established restaurant at SkyAvenue, Resort World Genting.
Waitress
Burger & Lobster, Motorino, Café Richard and Park Avenue Lounge
04.2017 - 06.2019
- Warmly welcoming guest and guiding them to their tables with courtesy.
- Understanding of the menu well in various places I have been, including the method of preparation and ingredients, and able to provide recommendations based on customer preference.
- Ensuring that each plate is presented aesthetically, garnished appropriately and served at the ideal temperature.
- Ability to upsell and recommend any dishes or beverage towards guest.
- Diligently double-check each dishes and beverages to ensure it aligns with the guest specific request to free from unnecessary complication or errors.
- Maintain cleanliness and organise dining area by cleaning the table, sanitise surface, and ensure cutleries and glassware are spotless, restocking necessary supplies and upholding cleanliness standard to provide hygienic and comfortable environment.
Server (Part-time)
Sutera Harbour Resort
08.2014 - 03.2017
- Server part time at Le Meridien, Kota Kinabalu.
- Server and steward part time at Likas Square Hotel Apartment, Kota Kinabalu.
- Server and steward part time at Avangio Hotel, Kota Kinabalu.
Education
Diploma - Hotel Management
Cosmopoint College
08.2014 - 03.2017
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Sandakan
01.2012 - 12.2013
Pendidikan Menengah Rendah (PMR) - undefined
SMK Sandakan
01.2009 - 12.2011
Ujian Penilaian Sekolah Rendah (UPSR) - undefined
SK Pulau Lubukan
01.2003 - 12.2008
Skills
Microsoft Word
Microsoft Excel
Microsoft Point
Food and beverage operations
Scheduling staff
Cost control
Ordering supplies
Teamwork and collaboration
Hygiene practices
Customer service
Problem-solving
Time management
Team leadership
Food safety understanding
Service training
Adaptability and flexibility
Interests
Travelling
Cooking
Movie and Music
Phone
016-820 8900, 019-856 4356
Outside Activities
- 2024, Involve in OB-PS Events at RWG, Genting International Convention Centre (GICC) and Genting International Show Room (GISR)
- 2020 - 2021, Involve in assisting the activities related to Cov-19 at RWG, FWH
- 2019, Involve in Opening of La Senza outlet at RWG, SkyAvenue
- 2017, Involve in opening Park Avenue Lounge at RWG, SkyAvenue
- 2016, Involve in Matta Fair Event, Kota Kinabalu as an Organizer Committee
- 2015, Involve in Matta Fair Event, Kota Kinabalu as a participant and got 2nd place for Napkin Folding competition, certificate for Bed Making and Table Setting competition
Timeline
F&B Supervisor
The Laughing Fish by Harry Ramsden
12.2022 - Current
F&B Captain
The Laughing Fish by Harry Ramsden
07.2019 - 11.2022
Waitress
Burger & Lobster, Motorino, Café Richard and Park Avenue Lounge
04.2017 - 06.2019
Server (Part-time)
Sutera Harbour Resort
08.2014 - 03.2017
Diploma - Hotel Management
Cosmopoint College
08.2014 - 03.2017
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Sandakan
01.2012 - 12.2013
Pendidikan Menengah Rendah (PMR) - undefined
SMK Sandakan
01.2009 - 12.2011
Ujian Penilaian Sekolah Rendah (UPSR) - undefined
SK Pulau Lubukan
01.2003 - 12.2008
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