MUHAMMAD ZHARFAN BIN ROSLAN
Sales And Customer Service
Bandar Baru Bangi,Selangor
Summary
Highly reliable individual with a strong emphasis on time management and a deep sense of responsibility. Committed to continuous learning, acquiring new experiences, skills, and knowledge. Adaptable to working collaboratively within a team or independently.
Overview
6
6
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Waiter/ Barista Qna Republic Cafe
Digital Oilfield Consultant Sdn Bhd
01.2019 - 05.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Managing and Make Sales Durian Business
Roshas Enterprise
01.2019 - Current
- Monitored product quality for optimal condition.
- Delivered high-quality service fostering customer loyalty.
- Managed time efficiently to enhance customer satisfaction.
- Implemented marketing strategies to increase sales.
Information Counter Representative
Information Counter MaTiC
01.2022 - 01.2023
- Handled incoming calls efficiently.
- Suggested destinations within Malaysia.
- Provided guidance on utilizing public transport effectively within Kuala Lumpur.
- Provided friendly and efficient service
Education
Bachelor's Degree - Entrepreneurship in Tourism
Universiti Malaysia Kelantan
Pengkalan Chepa03.2023
Diploma - Entrepreneurship
Kolej Profesional Mara
Bandar Melaka09.2018
Skills
Basic Microsoft skills
Certification
Dean's List Award Semester 4
Profile
MUHAMMAD ZHARFAN BIN ROSLAN, zharfanroslan98@gmail.com, 013-3232555, 11, Jalan 3/21 Seksyen 3 Bangi Perdana, Bandar Baru Bangi, Selangor, 43650
Timeline
Information Counter Representative
Information Counter MaTiC
01.2022 - 01.2023
Waiter/ Barista Qna Republic Cafe
Digital Oilfield Consultant Sdn Bhd
01.2019 - 05.2019
Managing and Make Sales Durian Business
Roshas Enterprise
01.2019 - Current
Bachelor's Degree - Entrepreneurship in Tourism
Universiti Malaysia Kelantan
Diploma - Entrepreneurship
Kolej Profesional Mara
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