Muhammad Zahrul Aizat Bin Khairullah
NOC Engineer
Shah Alam,Selangor
Summary
Offering passion for technology and commitment to learning and growth in network operations. Brings foundational understanding of networking principles and ability to quickly acquire new technical skills. Ready to use and develop troubleshooting and analytical skills in Network Engineer role.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
NOC Engineer
Aperia Cloud Service
12.2024 - Current
- Monitored and maintained network and software components according to established guidelines and best practices.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Monitoring multi-site Network Performance and Escalating complex problems to higher level support when necessary
- Work with technical support, service provisioning deliver network services at or above SLA requirements.
NOC Engineer
Huawei
01.2024 - 12.2024
- Monitored and responded to thousands of network alarms and outages, reducing network downtime
- Monitoring threats and performing routine checks on different network components
- Create tickets for engineers/customers to enter site in case alarm occurred
- Help to instruct on field engineer with alarm monitoring
- Managing incident resolution for any network support matters according to our SLA from beginning to end
- Participate actively in special projects or initiatives for continuous service improvement
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Manage around 100 ticket a day on a 24 hour shift schedule
Media Researcher Specialist
Media Monitor Sdn. Bhd.
02.2019 - 08.2023
- Create, update, monitor and verify sets of data from any source of media
- Utilized a variety of software packages to process and manipulate data
- Doing market research
- Enhanced data-driven decision making by conducting thorough media research and analysis.
Technical Assistance
Telekom Malaysia Berhad
12.2017 - 02.2019
- Review On-Demand movies, TV shows and TV programms for Unifi TV based on Film Censorship Board of Malaysia
- Write synopsis of movie that has been watched
- Fix movie subtitles to perfectly sync with video
- Provided technical support and troubleshooting assistance
Education
Diploma - Telecommunication Engineering
Multimedia College
Kuala Lumpur, 14 07.2012 - 07.2016
SMT -
Sepang
Sepang 01.2010 - 01.2011
Skills
Fast Learner
Ability to Work Under Pressure
Microsoft Office
C/C/Python
Excel/Word/Powerpoint
Adobe Photoshop
HTML/CSS
undefinedPersonal Information
- Place of Birth: Kuala Lumpur
- Date of Birth: 12/22/94
- Nationality: Malaysian
- Driving License: B2 - D
Timeline
NOC Engineer
Aperia Cloud Service
12.2024 - Current
NOC Engineer
Huawei
01.2024 - 12.2024
Media Researcher Specialist
Media Monitor Sdn. Bhd.
02.2019 - 08.2023
Technical Assistance
Telekom Malaysia Berhad
12.2017 - 02.2019
Diploma - Telecommunication Engineering
Multimedia College
07.2012 - 07.2016
SMT -
Sepang
01.2010 - 01.2011
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