Hi, I’m
MUHAMMAD WILDAN BIN ABD RAZAK
Sales & Customer Service Executive
Kajang
Summary
Highly motivated and disciplined professional with hands-on experience in sales, marketing, logistics, delivery operations, and automotive services. Proven ability to handle customer-facing roles, meet tight deadlines, and maintain high service standards. Fast learner with strong work ethic, excellent communication skills, and the ability to perform effectively both independently and in team-based environments. Seeking a stable position to contribute skills, grow professionally, and add value to the organization.
Overview
8
years of professional experience
2
Languages
Work History
Lalamove
Driver
09.2023 - Current
Job overview
- Delivered documents, parcels, and commercial goods efficiently using on-demand delivery platform
- Planned and optimized delivery routes to ensure on-time performance and fuel efficiency
- Maintained high customer satisfaction through clear communication and professional service
- Ensured safe handling of fragile, confidential, and high-value items
- Complied with traffic laws, company guidelines, and delivery deadlines consistently
- Planned efficient routes to ensure timely and safe deliveries
- Communicated professionally with customers to confirm pickup and delivery details
- Ensured proper handling of items, including fragile and high-value goods
GWV Auto Sdn Bhd
Sales Advisor/Marketing
09.2022 - 02.2023
Job overview
- Actively engaged customers and introduced dealership products and services
- Executed online marketing and advertising campaigns to generate leads
- Provided clear explanations on vehicle specifications, pricing, financing, and purchase procedures
- Collaborated with finance department to facilitate customer loan approvals
- Ensured smooth delivery process of new and used vehicles, maintaining customer satisfaction to dealership products and services
- Managed online marketing and advertising postings
- Explained vehicle details, financing options, and purchase process
- Coordinated with finance department to assist customer financing
- Ensured timely delivery of new and used vehicles to customers
Shopee Express
Courier Driver
04.2022 - 09.2022
Job overview
- Successfully collected and delivered parcels according to assigned routes and schedules
- Maintained high delivery accuracy and on-time performance
- Handled customer inquiries professionally and resolved delivery-related issues
- Managed cash-on-delivery payments and safeguarded high-value and confidential items
Food Panda
Part-Time Delivery Rider
09.2021 - 02.2022
Job overview
- Delivered food and consumer items efficiently while meeting strict time targets
- Followed optimized delivery routes and schedules
- Ensured items were inspected, secured, and presented properly to customers
- Maintained professionalism and positive customer interaction routes and schedules accurately
- Collected payments and inspected items before delivery
Sparkle Car N Care
Car Detailer
11.2020 - 03.2021
Job overview
- Performed thorough interior and exterior vehicle detailing according to company standards
- Conducted inspections and maintained accurate records of vehicle conditions
- Delivered high-quality service while responding promptly to client requests and inquiries
Paling Auto Sdn Bhd
Car Restorer
03.2020 - 04.2020
Job overview
- Performed vehicle maintenance, restoration, and repair work
- Replaced faulty parts while preserving original vehicle condition and quality
Austin Steakhouse
Service Crew
09.2018 - 12.2018
Job overview
- Welcomed customers, took orders, and ensured positive dining experience
- Maintained cleanliness and readiness of dining areas at all times
Tuah Café
Service Crew/ Kitchen Crew
09.2017 - 12.2017
Job overview
- Assisted customers, took orders, and delivered quality food service
- Worked closely with team members to ensure efficient operations and customer satisfaction
Education
Sekolah Menengah Kebangsaan Jalan RekoBandar Baru Bangi, Selangor
SPM from Business Geographic
01.2019
Kolej Vokasional JuassehJuasseh, Negeri Sembilan
SVM from Technology Automotive
01.2018
Skills
Customer Service & Communication
Timeline
Driver
Lalamove
09.2023 - Current
Sales Advisor/Marketing
GWV Auto Sdn Bhd
09.2022 - 02.2023
Courier Driver
Shopee Express
04.2022 - 09.2022
Part-Time Delivery Rider
Food Panda
09.2021 - 02.2022
Car Detailer
Sparkle Car N Care
11.2020 - 03.2021
Car Restorer
Paling Auto Sdn Bhd
03.2020 - 04.2020
Service Crew
Austin Steakhouse
09.2018 - 12.2018
Service Crew/ Kitchen Crew
Tuah Café
09.2017 - 12.2017
Kolej Vokasional Juasseh
SVM from Technology Automotive
Sekolah Menengah Kebangsaan Jalan Reko
SPM from Business Geographic
CO-CURRICULUM ACTIVITIES
Ebay Intelligence Seminar – June 2020 JESS 21st Century Run in September 2017 3rd place 400 x 100 meter – August 2015 3rd place for High Jump – October 2014 3rd place for 100 meter – October 2014 2nd Place for 4 x 100 meter – October 2014 School Representative for Kejohanan Softball MSSDHL – April 2014 School Representative for Kejohanan Olahraga MSSDHL – March 2014
References
- Emran, Bin Othman, Manager of Sparkle Car N Care, 012-3721301, Sparkle Car N Care
- Ahmad Amar, Bin Abdul Rahim, Former employee of Austin Steakhouse, 017-2860229, Austin Steakhouse
- Danial, Manager of GWV Auto Sdn Bhd, 013-2902285, GWV Auto Sdn Bhd
- Arman, Manager of Tuah Cafe , 017-5877141, Tuah Cafe
AWARDS AND QUALIFICATIONS
Class Representative - 2012
Ebay Intelligence - 2020
PROFILE
- Birthdate: 10.08.2002
- Age: 23 Years
- Gender: Male
- Nationality: Malaysian
- Address: No 23 Jalan Semarak 4, Taman Semarak, 43000 Kajang, Selangor
CONTACT
- PHONE: 013-3301037
- EMAIL: wildan1087@gmail.com