MUHAMMAD SYAZWAN BIN OMAR
Kajang
Summary
Motivated, teamwork-oriented, and responsible station manager with extensive experience overseeing operational staff and managing station operations. Proven track record of optimizing efficiency, ensuring smooth workflow, and delivering exceptional customer service. Adept at coordinating schedules, implementing strategic plans, and maintaining a safe and organized work environment. Committed to fostering a collaborative team culture and achieving organizational goals through effective leadership and problem-solving skills.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Associate / Station Manager
MRT KGL Line
01.2017 - Current
- Managing 59 of Roving Attendant and 24 Customer Service Officer and supporting staff at station on the revenue activities and station operations focused on delightful customer experience and station condition for a safe, reliable and efficient MRT service
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
Finance Assistant
Ann Joo Steel Berhad
01.2016 - 01.2017
- Working in Account Payment Units
- Responsible for check and keying in invoice record, cheque for payment transaction
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Entered financial data into company accounting system with stringent adherence to data security protocols
Administrative Lieutenant
Malaysia Civil Defence Department
01.2015 - 01.2016
- Improved officer training programs by collaborating with senior staff to develop comprehensive curricula.
- Facilitated interdepartmental collaboration by fostering open communication lines between various divisions within the organization.
Education
MBA - Muamalat Administration
Islamic Science University of Malaysoa
Kampung Baharu Nilai, Negeri Sembilan, Malaysia 10.2021 - 12.2024
Bachelor Of Muamalat Administration -
Islamic Science University of Malaysia
Nilai, Negeri Sembilan 01.2011 - 01.2015
Matricullation - Accounting
Penang Matricullation College
Kepala Batas, Pulau Pinang 01.2010 - 01.2011
Skills
- Effective Team Collaboration
- Effective Negotiation
- Analytical Problem Solving
- Effective Self-Management
- Analytical Strategy Development
- Experienced in Adobe Photoshop
- Microsoft Office Proficiency
- Efficiency Improvement Management
- Collaborative Team Development
- Strong Interpersonal Communication
Skills Expertise
- Teamwork
- Negotiation
- Problem Solving
- Self-management
- Research & Strategy
- Adobe Photoshop
- Microsoft Office
Certification
Focused Recognition
Timeline
Focused Recognition
12-2024
Best Individual- Station Manager
11-2023
Customer Experience and Communication Enhancement Skill for Customer Service
10-2022
MBA - Muamalat Administration
Islamic Science University of Malaysoa
10.2021 - 12.2024
Associate / Station Manager
MRT KGL Line
01.2017 - Current
Finance Assistant
Ann Joo Steel Berhad
01.2016 - 01.2017
Administrative Lieutenant
Malaysia Civil Defence Department
01.2015 - 01.2016
Domestic Injuries
04-2013
Civil Defence Basic Training
04-2012
Bachelor Of Muamalat Administration -
Islamic Science University of Malaysia
01.2011 - 01.2015
Matricullation - Accounting
Penang Matricullation College
01.2010 - 01.2011
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