-To gain new experience on working at the workplace, to ensure that I will be prepared to start my job in my department in the future and learn new things, so I can be a great successful worker in my profession.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Concentrix
07.2024 - Current
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Part of the Lazada shopping site is to solve customers' issues with orders or any inquiries regarding Lazada.
Admin/Customer Service
Youth City Condominium
10.2023 - 01.2024
Handling Airbnb guests regarding check in and check out.
Managing and maintaining Airbnb houses to keep clean and ready to accept guests.
Outbound Telemarketing Executive
Astro Call Centre
01.2023 - 07.2023
Working as a telemarketer that sell Astro products.
Selling new products to new and existing Astro Customers.
Carpark Attendant
Sunway Putra Mall
09.2022 - 09.2022
Part time working as a carpark attendant from 2-4 of September 2022 who manage flow of traffic in the mall carpark area.
Cinema cleaner
MMCineplexes Mesamall
06.2021 - 01.2022
Cinema cleaner that cleans cinema halls after shows over.
Working there has taught me to be more hygienic in person and to keep my surroundings always clean and hygiene.
Barista
The Alley
11.2019 - 02.2020
Working as a barista that serves coffee and tea
Handling food as a daily basis
Education
Pentaksiran Tingkatan 3 (PT3) -
SMK TAMAN SEMARAK
11.2016 - 12.2016
Sijil Pelajaran Malaysia (SPM) - undefined
SMK TAMAN SEMARAK
10.2018 - 12.2018
Skills
Excel
Interests
-My interests is to go outside and explore new things and learn new things