MUHAMMAD SYAZMY BIN MOHD JAUDIN
CUSTOMER CARE REPRESENTATIVE
Nilai
Summary
-To gain new experience on working at the workplace, to ensure that I will be prepared to start my job in my department in the future and learn new things, so I can be a great successful worker in my profession.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Concentrix
2024.07 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Part of the Lazada shopping site is to solve customers' issues with orders or any inquiries regarding Lazada.
Admin/Customer Service
Youth City Condominium
2023.10 - 2024.01
- Handling Airbnb guests regarding check in and check out.
- Managing and maintaining Airbnb houses to keep clean and ready to accept guests.
Outbound Telemarketing Executive
Astro Call Centre
2023.01 - 2023.07
- Working as a telemarketer that sell Astro products.
- Selling new products to new and existing Astro Customers.
Carpark Attendant
Sunway Putra Mall
2022.09 - 2022.09
- Part time working as a carpark attendant from 2-4 of September 2022 who manage flow of traffic in the mall carpark area.
Cinema cleaner
MMCineplexes Mesamall
2021.06 - 2022.01
- Cinema cleaner that cleans cinema halls after shows over.
- Working there has taught me to be more hygienic in person and to keep my surroundings always clean and hygiene.
Barista
The Alley
2019.11 - 2020.02
- Working as a barista that serves coffee and tea
- Handling food as a daily basis
Education
Pentaksiran Tingkatan 3 (PT3) -
SMK TAMAN SEMARAK
2016.11 - 2016.12
Sijil Pelajaran Malaysia (SPM) - undefined
SMK TAMAN SEMARAK
2018.10 - 2018.12
Skills
Excel
PowerPoint
Microsoft Word
Interests
-My interests is to go outside and explore new things and learn new things
Timeline
Customer Service Representative
Concentrix
2024.07 - Current
Admin/Customer Service
Youth City Condominium
2023.10 - 2024.01
Outbound Telemarketing Executive
Astro Call Centre
2023.01 - 2023.07
Carpark Attendant
Sunway Putra Mall
2022.09 - 2022.09
Cinema cleaner
MMCineplexes Mesamall
2021.06 - 2022.01
Barista
The Alley
2019.11 - 2020.02
Sijil Pelajaran Malaysia (SPM) - undefined
SMK TAMAN SEMARAK
2018.10 - 2018.12
Pentaksiran Tingkatan 3 (PT3) -
SMK TAMAN SEMARAK
2016.11 - 2016.12