Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
MUHAMMAD SYAZMY BIN MOHD JAUDIN

MUHAMMAD SYAZMY BIN MOHD JAUDIN

CUSTOMER CARE REPRESENTATIVE
Nilai

Summary

-To gain new experience on working at the workplace, to ensure that I will be prepared to start my job in my department in the future and learn new things, so I can be a great successful worker in my profession.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Concentrix
07.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Part of the Lazada shopping site is to solve customers' issues with orders or any inquiries regarding Lazada.

Admin/Customer Service

Youth City Condominium
10.2023 - 01.2024
  • Handling Airbnb guests regarding check in and check out.
  • Managing and maintaining Airbnb houses to keep clean and ready to accept guests.

Outbound Telemarketing Executive

Astro Call Centre
01.2023 - 07.2023
  • Working as a telemarketer that sell Astro products.
  • Selling new products to new and existing Astro Customers.

Carpark Attendant

Sunway Putra Mall
09.2022 - 09.2022
  • Part time working as a carpark attendant from 2-4 of September 2022 who manage flow of traffic in the mall carpark area.

Cinema cleaner

MMCineplexes Mesamall
06.2021 - 01.2022
  • Cinema cleaner that cleans cinema halls after shows over.
  • Working there has taught me to be more hygienic in person and to keep my surroundings always clean and hygiene.

Barista

The Alley
11.2019 - 02.2020
  • Working as a barista that serves coffee and tea
  • Handling food as a daily basis

Education

Pentaksiran Tingkatan 3 (PT3) -

SMK TAMAN SEMARAK
11.2016 - 12.2016

Sijil Pelajaran Malaysia (SPM) - undefined

SMK TAMAN SEMARAK
10.2018 - 12.2018

Skills

Excel

Interests

-My interests is to go outside and explore new things and learn new things

Timeline

Customer Service Representative

Concentrix
07.2024 - Current

Admin/Customer Service

Youth City Condominium
10.2023 - 01.2024

Outbound Telemarketing Executive

Astro Call Centre
01.2023 - 07.2023

Carpark Attendant

Sunway Putra Mall
09.2022 - 09.2022

Cinema cleaner

MMCineplexes Mesamall
06.2021 - 01.2022

Barista

The Alley
11.2019 - 02.2020

Sijil Pelajaran Malaysia (SPM) - undefined

SMK TAMAN SEMARAK
10.2018 - 12.2018

Pentaksiran Tingkatan 3 (PT3) -

SMK TAMAN SEMARAK
11.2016 - 12.2016
MUHAMMAD SYAZMY BIN MOHD JAUDINCUSTOMER CARE REPRESENTATIVE