Muhammad Syaiful Nazmi bin Ramzi

• Assist handle day to day operation planning tasks at state level
• Prepared work claim, update on changes of inventory data, contractor tagging and anything related information and submitted to finance, operation and contracts admin for verification and processing.
• Assist to prepared data for manpower calculation, rezoning, and route planning.
• Generated reports and data for submission to relevant departments.
• Registered new data and updated existing records in the system, including the preparation of complete documentation in accordance with company procedures and documentation standards.
• Managed and maintained official documents in an organized manner in compliance with the company's Standard Operating Procedures (SOP).
• Provided quick and efficient access to required documents for the project team, ensuring all documents were current, accurate, and relevant.
• Participated in and facilitated meetings with government officers to discuss and negotiate arising issues.
• Dept: Operation Planning Unit (OPU)

• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately
• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and another related department.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Monitor Bill of Lading (BL) status from customers and agents before arrival of shipment.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Dept: Customer Service Department

• Identification of issues that may affect the shipment, delivery of services and creation of solutions to promptly address problems.
• Planned driver roaster/duty shift for local/long haul and shunting driver daily and record for driver attendance and trip per day.
• Planned daily arrangement for container to gate in port and reporting to manager.
• Dept: Operation Department

• Assisted in planning report on daily movement in port to Port Klang and Port Manager.
• Assisted operation in planning shipment for container in and out from port.
• Received pre-alert from shipping agent, key-in the port system and opening file for the new job.
• Assisted in planned Window Vessel Schedule for incoming vessel berth and manage arrangement at TBP.

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