MUHAMMAD SYAFIQ ZAKARIA
KUANTAN
Summary
Reliable and professional customer service in marine shipping cargo with 3 years and half of experience in shipping agent under Wan Hai Line. Capable of handling shipment requirement starting from finding potential customer up until cargo safely withdrawn by consignee at destination port. Determine to ensure optimistic relationship with existing customers. I believe with my current level of experience; I can produce a massive impact on the efficiency of the business management in order to sustain relationship key important with existing customer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Q Express Line Sdn Bhd
KUANTAN
01.2022 - Current
- Provide sailing schedule to customers monthly and follow up any response to generate new potential shipment
- Provide suitable rate to customer once receive acceptable rate from principal
- Provide complete POL and POD local charges available for every possible shipment
- Provide booking with complete feeder details, transshipment port, ETD POL and ETA POD, and container quantity accordingly
- Get in touch with feeder operator to acquire space for weekly vessel
- Seek approval from principal for space available on connecting vessel
- Always update latest schedule feeder vessel to ensure customer can arrange container pickup within appropriate time
- Asking customer to provide SI for drafting new BL and monitor any amendment needed
- Release final BL copy once vessel has sailed and create invoice accordingly
- Communicate with POD team to get extra free time request from customer
- Maintain good relationship with existing customers by providing compatible rate and smooth discretion
- Monitor market trend every month to avoid miscalculation regarding rate
Logistic Officer
Kaneka Malaysia Sdn Bhd
01.2021 - 01.2022
- Sorting every important document once shipment completed
- Submit details in MITI system to generate approval for new shipment
- Attain product analysis result from production team to ensure product details arrived align with shown in Bill of Lading
Education
Bachelor in Business Administration (Hons.) - Transport
UNIVERSITY TEKNOLOGI MARA (UiTM)
01.2021
FORM-6 -
SEKOLAH MENENGAH KEBANGSAAN SULTAN ABU BAKAR
01.2017
Skills
- Customer relationship management
- Logistics coordination
- Rate negotiation
- Shipping documentation
- Container management
- Booking systems
- Schedule optimization
- Client communication
- Attention to detail
- Customer engagement and interaction
- Data Entry
- Microsoft Office proficiency
Hobbies and Interests
- Reading
- Travel
- Meet new people
- Exercise
- Learning
- Journaling
Custom Section
CUSTOMER SERVICE SPECILIST Exp & Imp
Languages
English
Upper Intermediate
B2
Certification
- BLACK BELT SELLING SKILLS
- POWER UP YOUR SALES
Timeline
Customer Service Officer
Q Express Line Sdn Bhd
01.2022 - Current
Logistic Officer
Kaneka Malaysia Sdn Bhd
01.2021 - 01.2022
Bachelor in Business Administration (Hons.) - Transport
UNIVERSITY TEKNOLOGI MARA (UiTM)
FORM-6 -
SEKOLAH MENENGAH KEBANGSAAN SULTAN ABU BAKAR