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Muhammad Syafiq Feisal Hamdee
Assistant Restaurant Manager
Jitra,02
Summary
Adept at operations management and fostering customer relations also significantly enhanced performance and satisfaction at MFM Restaurants Sdn Bhd. The background includes mentoring staff, leading by example in professionalism, and excelling in multitasking. Achievements include streamlining processes to improve efficiency, demonstrating a blend of hard and soft skills vital for leadership roles.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
MFM Restaurants Sdn Bhd
11.2022 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Operator
TOP KOKOA Sdn Bhd
02.2022 - 06.2022
- Maintained safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assisted in inventory management by conducting regular checks on raw materials and finished products storage areas.
Operator Intern
Rashwealth Biotech
07.2019 - 09.2019
- Documented daily activities, maintaining accurate records of machine operations and completed tasks.
- Operated various machines with precision, ensuring high-quality production output.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Education
Bachelor of Halal Industry Management - Halal Industry Management
Universiti Teknologi Mara
Shah Alam 03.2020 - 06.2022
Diploma Halal Management - Halal Management
Universiti Teknologi Mara
Bandar Puncak Alam, Selangor, Malaysia 10.2018 - 02.2020
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluation
Employee Scheduling
Customer Relations
Money Handling
Multitasking Abilities
Staff Supervision
Professionalism
Software
Microsoft PowerPoint
Microsoft Excel
Canva
CapCut
Languages
Malay
Native language
English
Upper intermediate
B2
Certification
Halal Executive Certificate
Interests
Sports
Web Surfing
Workout
Sportsperson
I am an active sports person and often do activities that require body movement, whether minimal or maximal. with this kind of routine can make my body more adapted to work movements that require a lot of movement and can also increase my endurance also improving my mental health
Timeline
Assistant Manager
MFM Restaurants Sdn Bhd
11.2022 - 09.2024
Operator
TOP KOKOA Sdn Bhd
02.2022 - 06.2022
Bachelor of Halal Industry Management - Halal Industry Management
Universiti Teknologi Mara
03.2020 - 06.2022
Operator Intern
Rashwealth Biotech
07.2019 - 09.2019
Diploma Halal Management - Halal Management
Universiti Teknologi Mara
10.2018 - 02.2020
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