Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Muhammad  Syafei

Muhammad Syafei

Kulai,Johor

Summary

Experienced professional with a strong background in optimizing operational processes, leading teams, and ensuring adherence to standards. Proficient in developing and implementing efficient procedures, tracking performance metrics, and providing training to enhance team skills. Adept at maintaining comprehensive process documentation and collaborating with senior leadership to drive improvements. Technical expertise includes equipment maintenance and installation. Skilled in liaising with stakeholders, conducting analysis, and managing projects to achieve process enhancements and business objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operation Associate Manager

Dyson
08.2023 - Current
  • Evaluate current operational processes and identify opportunities for improvement, develop, document, and implement streamlined. Efficient procedures, monitor and enforce adherence to established processes and standards.
  • Lead and manage team of operations personnel, providing guidance and support.
  • Allocate tasks and responsibilities to team members based on their strengths and skills.
  • Conduct regular audits and reviews of operational processes to identify and address deviations or deficiencies.
  • Define and track key performance indicators (KPIs) to measure process efficiency and effectiveness and reports to identify trends and areas requiring attention.
  • Provide training and development opportunities to enhance skills and knowledge of team members.
  • Maintain up-to-date documentation of operational processes, standard operating procedures (SOPs), and workflow diagrams and ensure accessibility and clarity of process documentation.

Senior Technical Analyst

Dyson
09.2021 - 07.2023
  • Work with senior leadership to identify current process weaknesses and develop solution plans to improve process efficiency.
  • Develop and conduct training for BPMN for Dyson personnel.
  • Control and Maintain IT system (SAP Signavio, Knowledge Library).
  • Worked closely with process owners to assess current state workflows and redefine process.
  • Ensured process improvements resulted in reduced process cost, enhanced quality.
  • Troubleshoot process gaps and conducted process implementations. Involve in special project by planning, drafting and draw business processes.
  • Support and consult any request related to Business process improvement and development.
  • Supported analysis needs of projects, impacted assessments and ad‑hoc analyses as needed to support project goals.
  • Worked as liaison among stakeholders in order to elicit, analyze, communicate and validate requirements and business processes.
  • Process support for Technical Issue management and maintaining process robustness and Support inquiries related to Technical Issue Management.

Business Process Analyst

Dyson
01.2016 - 09.2021
  • Supporting the Process Owners & Optimisation Leads in identifying and assessing process areas for improvement in Product Development Process.
  • Experience in engaging with Process Owners and stakeholders during project set‑up and delivery to ensure the optimisation work meets the business requirement.
  • Liaise and Working with the IT solutions teams to incorporate industry good practice into the business tools, processes, and/or systems as appropriate.
  • Conducting project management for Optimisation activities, including stakeholder, risk and Technical issue management responsibilities.
  • Delivering deployment activities for any process and/or system changes.

Field Service Engineer

Antamahir Sdn Bhd
10.2013 - 12.2015

Mud Cooler Services

  • Run operation and collect mud temperature data for mud cooling system.
  • Do maintenance and troubleshooting upon mud cooling system equipment.
  • Prepare equipment for operation onboard.
  • Demonstrates technical aptitude to standards required. Keep record of the data for each well/job.
  • Communicates with clients for the update of the new/current job as per in contract.
  • Communicates with clients for the update of the new/current job as per in contract.
    Manage inventories for each warehouse and factory.


Wellbore Cleanout Services

  • Load‑out/Mobilization
  • Prepare Load out Manifest/Goods Consignment attached with certificates and documentation.
  • Dress up the casing scrapers and casing brushes on the tool body.
  • Make up the assembly of Ezi‑change casing scraper, Ezi‑change casing brushes, Megamag, Junk trapper, BOP and Riser cleaning tools.
  • Verify the checklist on wellbore equipment.
  • Ensures supplied equipment is compatible with all other equipment used for job.


Servicing and Maintenance

  • Servicing centrifugal pump
  • Servicing submersible pump (Grindex)

Field Service Representative

Gulf Energy LLC
06.2015 - 07.2015
  • Survey for Mud Cooler Equipment Installation.
  • Rigging up Mud Cooler Equipment.
  • Advice and teach Gulf Energy personnel how to install, operate and doing maintenance on Mud Cooler Equipment.
  • Run operation and collect mud temperature data for mud cooling system.
  • Do maintenance and troubleshooting upon mud cooling system equipment.
  • Prepare equipment for operation onboard.
  • Demonstrates technical aptitude to standards required. Keep record of the data for each well/job.
  • Communicates with clients for the update of the new/current job as per in contract.
  • Manage inventories for each warehouse and factory.

Education

Bachelor of Mechanical Engineering - Mechanical Engineering

Universiti Teknologi Malaysia
Skudai, Johor
05.2013

Skills

  • Microsoft Office 365
  • SAP Signavio
  • Siemens Teamcenter
  • Siemens Activeworkspace
  • Power automation
  • Lean Six Sigma Green Belt
  • Issue Management
  • Process Mapping
  • Process Improvement
  • Process Implementation
  • Process Change Automation
  • Process Mapping workshops

Certification

Lean Six Sigma Green Belt

Languages

Malay
Native language
English
Advanced
C1

Timeline

Operation Associate Manager

Dyson
08.2023 - Current

Senior Technical Analyst

Dyson
09.2021 - 07.2023

Business Process Analyst

Dyson
01.2016 - 09.2021

Field Service Representative

Gulf Energy LLC
06.2015 - 07.2015

Field Service Engineer

Antamahir Sdn Bhd
10.2013 - 12.2015

Bachelor of Mechanical Engineering - Mechanical Engineering

Universiti Teknologi Malaysia
Muhammad Syafei