MUHAMMAD SIDDIQI MOHD ZAIN
OUTLET MANAGER
Petaling Jaya
Summary
Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning to optimize store operations and drive sales. Track record of fostering positive team environments and enhancing customer satisfaction.
Offering commitment to excellence and passion for creating positive customer experiences, eager to learn and develop in retail management environment. Contributes strong foundation in customer service and retail operations, with natural ability to quickly grasp new concepts and techniques. Ready to use and develop skills in leadership and sales strategies in Outlet Manager role.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Outlet Manager
Food & Beverage Department
10.2024 - Current
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.
Department Manager
Mcdonalds
09.2022 - 09.2024
- Arrange Customer Complain
- Monitor KPI
- Inventory Management
- M&R Report
- Crew Schedule
- Payroll Crew
- Training in Store
- Running Shift
Supervisor Chemical
Hartalega Holdings
06.2020 - 08.2022
- Train Operator work
- Calculate Chemical Product
- Inventory Management
- Monitor KPI Plant Demand
Supervisor
Radicare (M) Sdn Bhd
10.2019 - 12.2019
- Sanitizer in area Institut Aminuddin Baki Genting
- Arrange Linen to patient Covid 19
- Daily Report
Crew Part Time
KFC HOLDINGS (SDN BHD)
09.2017 - 06.2019
Education
Bachelor - Arabic And Communication With Honour
Universiti Sains Islam Malaysia
09.2015 - 09.2019
Skills
PL/SQL
Staff scheduling
Time Management
Budgeting and finance
Communication Skills
Operations management
Microsoft
Sales management
Performance analysis
Computer Skill
Customer service
Store operations
Team leadership
Multitasking Abilities
Accomplishments
- Dean's Award, Best Team, and Best contributor In Class Shift Leadership Course
- Best Contributor Award in Class Customer Experience Management Course
- Best Team Award Food Quality Management Course
- Do the GrassRoot to Community Mcdonalds in Area taman dato haro, sunway
- Archive Customer Experience 90% every month
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Get halal license for store Myeongdong Topokki One Utama
Timeline
Outlet Manager
Food & Beverage Department
10.2024 - Current
Department Manager
Mcdonalds
09.2022 - 09.2024
Supervisor Chemical
Hartalega Holdings
06.2020 - 08.2022
Supervisor
Radicare (M) Sdn Bhd
10.2019 - 12.2019
Crew Part Time
KFC HOLDINGS (SDN BHD)
09.2017 - 06.2019
Bachelor - Arabic And Communication With Honour
Universiti Sains Islam Malaysia
09.2015 - 09.2019
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