MUHAMMAD SHAIDI BIN HERMAN

Business Development Manager (BDM)

• Market Research & Strategy Development: Conducted comprehensive market research to identify emerging trends, customer needs, and competitive dynamics. Developed and implemented strategic plans to capture new business opportunities and drive growth.
• Client Acquisition & Relationship Management: Identified and pursued potential clients through various channels, including networking, cold calls, and referrals. Built and nurtured long-term relationships with key stakeholders to enhance business partnerships and drive client retention.
• Sales & Negotiation: Presented and pitched company products and services to prospective clients, tailored proposals to meet their specific needs, and negotiated contracts to secure new business. Consistently achieved or exceeded sales targets.

MYEG Roadtax & Insurance Consultant

• Assisted clients in renewing road tax and purchasing vehicle insurance through the MYEG platform, ensuring compliance with local regulations.
• Provided personalized consultations on various insurance packages, helping clients choose the best coverage options for their needs.
• Managed customer accounts, processed online payments, and ensured the timely issuance of road tax documents and insurance policies.

• Developed and maintained a network of clients and partners by promoting the company's Forex trading platform and services.
• Educated potential clients on Forex trading, account setups, and brokerage services, driving new client acquisition.
• Utilized a consultative sales approach to understand client needs and provide tailored solutions, achieving a X% growth in the client base.

• Handled inbound and outbound calls to retain existing customers by addressing concerns, resolving service issues, and providing personalized solutions.
• Utilized persuasive communication strategies to offer balance transfer options, helping customers consolidate debt and reduce interest payments.
• Successfully met monthly retention and balance transfer targets by understanding customer needs and promoting relevant financial products.
• Coordinated with internal departments to ensure smooth processing of balance transfers and maintained accurate customer records.
• Contributed to a 80% reduction in customer churn rate and a significant increase in balance transfer conversions.