Muhammad Shahrul Imran

Organize and lead business requirement gathering workshops, perform demand risk assessments, and create Jira tickets for all demand requests.

• Collaborate closely with IT Solutions and Digital teams to resolve requirements and review with stakeholders.
• Establish a regular cadence with business stakeholders to update progress and prepare for rollouts.
• Troubleshoot dealer and frontliner system/product-related queries.
• Ensure test data is requested and maintained for user acceptance testing (UAT) and post-verification testing (PVT).
• Prepared test strategies, test plans, and test scenarios based on business and system requirements for SAP.
• Acted as a liaison between business users and technical teams during SAP testing phases.
• Monitored testing progress and reported issues, risks, and outcomes to stakeholders.
• Using SQL to track data correctness
• Wrote SQL queries to validate transactional data during User Acceptance Testing (UAT) for system
• Used SELECT, JOIN, and WHERE clauses to extract and compare data across multiple tables
• Performed data validation and reconciliation between system outputs and database records

Prepare User Requirement (BRD) for Operation Improvement via System Enhancement.

• Addressed and fixed operation system issues to ensure smooth functionality.
• Processed operation requests and generated system access credentials for users.
• Resolved operation requests and fixed CCRIS errors for B2B systems.
• Prepared documentation and handled training sessions for operational processes.
• Executed SQL queries to extract and compare data from multiple tables.
• Performed data validation and reconciliation between system outputs and database records.
• Executed database queries to find data discrepancies and inconsistencies.
• Supported test scenarios by retrieving test data and verifying expected results

• Evaluated compliance against standards, guidelines, and policies; proposed modifications to reduce risks and enhance control.
• Prepared and presented findings and recommendations to senior management; engaged stakeholders at headquarters and facilitated replication across ASEAN regions.
• Managed various in-house projects, including data migration, process standardization, and process improvement.
• Prepared document control for manuals, guidelines, and procedures to ensure compliance and accessibility.
• Provide training for internal staff for new systems.

• Supported channel managers in processing subsidy corporate numbers, ensuring accuracy and timely submission.
• Conducted due diligence on corporate numbers, screening for errors and coordinating with channel manager to forward requests.
• Drafting up early memo for additional subsidy for channel managers from different region to be approved by Enterprise head.
• Processed requests from vendors and managers, focusing on profile verification, hierarchy management, balance transfers, and rebate submissions.
• Collaborated with channel managers and regional heads to resolve customer and vendor post-sales issues.

• Collaborated with third party agency and internal sales team to enhance merchant acquisition and registration process.
• Coordinated with managers, supervisors, and third party agency to address and resolve onboarding issues for merchants.
• Conducted first-level KYC by verifying merchant outreach via phone calls and emails.
• Advised supervisors on optimizations to streamline SME operation process flow.
• Reported daily case updates to respective stakeholders.