Muhammad Ridwan Hakim Bin Ismail
Sepang
Summary
To work in a enjoyable and stable environment with a challenge by contributing the best for the growth of the organization while ensuring growth in personal career. Also to secure a challenging position in a reputable organization to expand my learning, knowledge and enhance my skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
2nd Street Trading Malaysia
03.2024 - Current
- Maintained cleanliness and organization of shelves for optimal product presentation.
- Managed stock levels on shop floor, replenishing items to ensure availability.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer returns, refunds, and exchanges at customer service desk.
- Cultivated excellent customer relationships by providing attentive and knowledgeable service.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Conducted inventory checks, recording discrepancies and adjusting stock levels as needed.
- Participated in staff training sessions to improve product knowledge and sales techniques.
Cinema Crew
GOLDEN SCREEN CINEMA MID VALLEY(GSC)
03.2023 - 03.2024
- Assisted customers with ticket purchases to enhance satisfaction.
- Handled cash and processed transactions accurately.
- Prepared food items for customers, ensuring quality and freshness.
- Maintained cleanliness of movie hall to ensure a pleasant environment.
- Checked movie hall temperature for optimal viewing comfort.
- Provided prompt assistance to customers throughout their visit.
- Remained visible in area to provide guests with accessibility and immediate assistance during course of event.
- Directed guests to restrooms or exits to provide directions and guidance in navigating area.
- Assisted in emergency situations, providing clear instructions and leading evacuations calmly and efficiently.
- Conducted regular checks of seating areas for cleanliness and safety, liaising with maintenance staff for immediate action.
- Cleaned lobby, removed litter and disposed garbage to maintain tidy appearance and comply with sanitation standards.
- Resolved customer complaints with professionalism, offering solutions to enhance their viewing experience.
- Monitored auditoriums for compliance with cinema policies, addressing issues related to seating and disturbances swiftly.
- Conducted regular cinema hall inspections to maintain cleanliness and safety standards for patrons.
- Provided a warm and friendly welcome to customers entering the theatre, showing them to their seats when appropriate.
Cashier
Aeon MaxValu Prime
01.2023 - 03.2023
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed transactions with a focus on accuracy in cash handling.
- Maintained organized and tidy checkout areas to promote a positive shopping experience.
- Managed queue to minimize waiting times and enhance customer satisfaction.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Offered friendly greetings and farewells, creating a welcoming environment for all customer.
- Organized products systematically to enhance accessibility and inventory management.
INTERNSHIP – 2D ANIMATION SUPPORT
INSPEDIA SDN BHD
01.2019 - 12.2022
- Delivered special poses for animation projects to enhance visual appeal.
- Executed character rigging for smooth animations and improved responsiveness.
- Completed files within deadlines, ensuring timely project delivery.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
Kitchen crew
Chillis’s Bar & Grill
07.2018 - 12.2018
- Organized and assembled ingredients to efficiently assist in food preparation.
- Maintained a clean kitchen area, ensuring safety and hygiene.
- Quickly learned new cooking techniques and recipes to enhance culinary skills.
- Collaborated with team members to streamline workflow and optimize kitchen operations.
- Effectively managed time to meet meal prep deadlines consistently.
- Stored food according to safety procedures, reducing spoilage and waste.
- Kept kitchen stations and storage areas clean and organized.
- Prepared ingredients for dishes by peeling, chopping, and washing effectively.
Education
DIPLOMA KEMAHIRAN MALAYSIA (DKM) - 2D ANIMATION SUPPORT (TVET PROGRAM)
INSPIDEA SDN BHD
Petaling Jaya 2022
SIJIL PELJARAN MALAYSIA (SPM) -
SMK SULTAN ABDUL SAMAD
Petaling Jaya 2017
Skills
- Cash handling and management
- Inventory management
- Microsoft Word proficiency
- Customer service excellence
- Inventory oversight
- Team collaboration skills
- Time management expertise
- Product knowledge mastery
- Adaptable problem solving
- Cleanliness standards adherence
- Patience and empathy in service
- Resilience under pressure
- Outstanding customer support
- Accurate money handling practices
- Stock counting accuracy
- Store opening and closing duties
- Shelf stocking efficiency
- Customer service
- Sales transactions
- Inventory management
- Inventory control
Languages
English
Malay
RELATIONSHIP
Single
Certification
- DA and B2 Licence
- Diploma kemahiran malaysia (DKM) certified
Interests
- listening to music
- watching netflix
- cafe hunting
- fashion enthusiasm
Timeline
Retail Sales Assistant
2nd Street Trading Malaysia
03.2024 - Current
Cinema Crew
GOLDEN SCREEN CINEMA MID VALLEY(GSC)
03.2023 - 03.2024
Cashier
Aeon MaxValu Prime
01.2023 - 03.2023
INTERNSHIP – 2D ANIMATION SUPPORT
INSPEDIA SDN BHD
01.2019 - 12.2022
Kitchen crew
Chillis’s Bar & Grill
07.2018 - 12.2018
DIPLOMA KEMAHIRAN MALAYSIA (DKM) - 2D ANIMATION SUPPORT (TVET PROGRAM)
INSPIDEA SDN BHD
SIJIL PELJARAN MALAYSIA (SPM) -
SMK SULTAN ABDUL SAMAD