MUHAMMAD RAIS BIN MOHD NOR

· Promoted products from PTPTN.

· Received repayment of PTPTN agreement from customers.

· Communicated professionally with customers at the PTPTN branch office counter.

· Managed the borrower schedule restructuring application.

• Assisted officers in taking legal action against staff or individuals who have violated university contract agreements.
• Assessing the financial needs of clients and recommending appropriate insurance solutions.
• Presenting and explaining insurance products (life, health, etc.) to potential clients.
• Assisting clients with their policy queries, claims, and changes in coverage.

• Assisted officers in taking legal action against staff or individuals who have violated university contract agreements.
• Managed administrative affairs, typed confidential legal documents, and performed other operational duties.
• Ensured the collection of compensation from individuals who have been prosecuted.
• Provided professional administrative support for staff in the legal and advisory division.
• Received all instructions from time to time.

• Assisting customers with inquiries and providing information on products.
• Recommending products or promoting in-store specials or promotions.
• Operating the cash register, scanning items, and processing payments (cash, credit cards, etc.).
• Issuing receipts and ensuring accurate transactions.
• Handling returns, exchanges, and refunds according to store policies.
• Monitoring inventory levels and notifying management when stock is low.
• Depending on the shift, retail workers may be responsible for opening and closing the store, which includes tasks like setting up the store for the day or securing the premises at the end of the day.
• Following safety protocols to ensure the store complies with health and safety regulations.

• Receiving calls from customers who are experiencing technical issues with their TM services (e.g., broadband, fiber-optic, phone services).
• Listening to customers’ concerns, identifying the issue, and providing effective solutions.
• Diagnosing technical issues related to TM’s products and services, such as connectivity problems, slow internet speeds, or service outages.
• Providing step-by-step troubleshooting instructions to resolve common technical problems (e.g., router resets, network configurations).
• Escalating unresolved technical issues to higher-level technical teams or specialists for advanced troubleshooting and resolution.
• Ensuring customer satisfaction by resolving problems effectively and efficiently, while maintaining high-quality service.
• Keeping up to date with new products, services, and technical updates from Telekom Malaysia to provide accurate and relevant information to customers.
• Meeting established KPIs such as call response time, resolution time, customer satisfaction levels, and issue resolution rates.
• Ensuring calls are handled professionally and following company guidelines to maintain high customer service quality.