Summary
Overview
Work History
Education
Skills
Timeline
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MUHAMMAD RAFIQ BIN MOHD NOR

IT Junior Executive
Seremban, Negeri Sembilan

Summary

Skilled IT Technician specializing in hardware repair, network troubleshooting, and system support. Holds SKM Level 3 certification in computer system and server maintenance, with a Diploma in basic Cisco networking, server administration, and web development. Experienced in supporting retail operations, including counter hardware maintenance, CCTV installation, software support, and server monitoring. Known for delivering reliable IT solutions, ensuring smooth daily operations, and providing effective end-user support.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Mydin Wholesale Hypermarket Seremban 2

IT Junior Executive
04.2025 - Current
  • Performed hardware repair and maintenance for counter devices, including hand scanners, receipt printers, price checkers, PA systems, and speakers.
  • Conducted network troubleshooting and CCTV troubleshooting to ensure smooth daily operations.
  • Provided technical support during Rahmah Sales events in Putrajaya, setting up mobile counters, ensuring stable network connections, verifying hardware functionality, and managing cable arrangements.
  • Handled CCTV cable installation (cable pulling and setup).
  • Delivered end-user support for various software applications.
  • Logged and tracked user issue tickets for proper follow-up and resolution.
  • Performed preventive maintenance on counter hardware, such as printers and scanners.
  • Resolved user issues through remote desktop support.
  • Carried out daily server checklist and basic configuration tasks.
  • Provided backup support to cashiers and storekeepers when required.

IT ASSISTANT

CAREGLOVE GLOBAL SDN BHD
03.2024 - 03.2025
  • I provide technical support to users, diagnosing and resolving hardware, software, and network issues. I install, configure, and maintain desktops, laptops, and peripherals, manage user accounts and access, ensure data integrity through backups, and keep up with new technology developments. In addition, I repair printers and smartphones, handle the installation, configuration, and backup management of CCTV systems, and print ID cards for employees.
  • INTERNSHIP & CONTRACT

Education

Diploma DKM4 - COMPUTER SYSTEM (ADMINISTRATION)

Advanced Technology Training Center (ADTEC) Melaka
07.2024

SKM TAHAP 3 - COMPUTER SYSTEM OPERATION

KOLEJ NEGERI KAMPUS CHEDANG
09.2022

Skills

  • Teamwork

  • Leadership

  • Problem-solving

  • Communication

  • Hardware & Software Repair

  • Computer skills

Timeline

Mydin Wholesale Hypermarket Seremban 2

IT Junior Executive
04.2025 - Current

IT ASSISTANT

CAREGLOVE GLOBAL SDN BHD
03.2024 - 03.2025

SKM TAHAP 3 - COMPUTER SYSTEM OPERATION

KOLEJ NEGERI KAMPUS CHEDANG

Diploma DKM4 - COMPUTER SYSTEM (ADMINISTRATION)

Advanced Technology Training Center (ADTEC) Melaka

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MUHAMMAD RAFIQ BIN MOHD NORIT Junior Executive