MUHAMMAD NIZAM BIN MUHAMMAT NORDIN
Summary
A confident and creative employee who is motivated and independent. My main strength is that I can learn something new easily which makes me the best in my field. In addition, the perfect combination of hard work, teamwork and also being able to communicate with all kinds of people will help your organization in achieving your goals. What is more important is, I always do the whole task on time.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
Service Advisor
PERODUA SERVICE CENTRE
01.2024 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Chief Cashier
The Food Merchant Village Grocer
- Scan customer item during checkout
- Provide customer service to customer
- Help customer during peak hour
Restaurant General Manager
Mcdonald's Gerbang Alaf Restaurant
- Gred B
Store Manager
WATSONS PERSONAL CARE
01.2018 - 01.2019
- To ensure store in tidy and organize
- To achieve sale and KPi target
- Update monthly promotion
- To make sure all planogram in good condition
Department Manager Food Quality Manager/People Manager
MCDONALD'S GERBANG ALAF RESTAURANT SDN BHD
01.2008 - 01.2017
- To maintain daily food safety
- Make sure all equipment in good condition
- Make sure all product enough for operation
- Do product ordering with supplier
Floor Manager
MCDONALD'S GERBANG ALAF RESTAURANT SDN BHD
01.2004 - 01.2008
- To make sure run restaurant shift in plan
- Maintain QSC at top level, dition
Education
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN TAMAN MEDAN
01.1993 - 01.2003
Skills
Microsoft Word
Languages
MALAY
Proficient
C2
ENGLISH
Advanced
C1
References
- JULIE, 0126207598, RESTURANT GENERAL MANAGER
- SUKINI, 0176194842, CHIEF CASHIER
Personal Information
- Date of Birth: 11/11/86
- Nationality: MALAYSIAN
- Marital Status: MARRIED
- Religion: ISLAM
Timeline
Service Advisor
PERODUA SERVICE CENTRE
01.2024 - Current
Store Manager
WATSONS PERSONAL CARE
01.2018 - 01.2019
Department Manager Food Quality Manager/People Manager
MCDONALD'S GERBANG ALAF RESTAURANT SDN BHD
01.2008 - 01.2017
Floor Manager
MCDONALD'S GERBANG ALAF RESTAURANT SDN BHD
01.2004 - 01.2008
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN TAMAN MEDAN
01.1993 - 01.2003
Chief Cashier
The Food Merchant Village Grocer
Restaurant General Manager
Mcdonald's Gerbang Alaf Restaurant
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