MUHAMMAD NAJMUDDIN
Barista
Johor Bahru, Johor,01
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Delivery Rider
Domino's Pizza
01.2024 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
Assistant Branch Manager
99 Speedmart Sdn Bhd
12.2022 - 01.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Developed strategic plans for day-to-day financial operations.
Customer Service Dispatcher
J&T Express Malaysia Sdn Bhd
10.2021 - 11.2022
- Provided ongoing training and mentorship to new dispatchers, fostering a culture of continuous improvement.
- Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
- Supported inventory management initiatives by tracking equipment usage and coordinating maintenance schedules for company vehicles.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
Barista
Berjaya Strabucks Coffee Company Sdn Bhd
06.2018 - 09.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Vocational College Sultan Ahmad Shah
Kuala Rompin, Pahang, Malaysia 04.2001 -
Skills
Reliability and punctuality
Route planning expertise
Time management skills
Opening and closing duties
Friendly and outgoing
Resiliency
Fluently in English
High dependable
Fast learner
Adaptability
Coffee brewing
Teamwork
Timeline
Delivery Rider
Domino's Pizza
01.2024 - Current
Assistant Branch Manager
99 Speedmart Sdn Bhd
12.2022 - 01.2024
Customer Service Dispatcher
J&T Express Malaysia Sdn Bhd
10.2021 - 11.2022
Barista
Berjaya Strabucks Coffee Company Sdn Bhd
06.2018 - 09.2021
High School Diploma -
Vocational College Sultan Ahmad Shah
04.2001 -