MUHAMMAD NABIL BIN NOR AZMAN
Penang,Malaysia
Summary
Seeking dynamic opportunities, I aspire to blend analytical acumen with strategic thinking in the fast-paced world of market dynamics. With a keen eye for emerging trends and a comprehensive understanding of diverse industries, I am poised to navigate the complexities of market trends, engage in impactful sales and marketing initiatives, and excel in the assigned task. I believe loyalty, stability and 'kaizen' are the pillar of organization. Passionate on gathering of new-thought, exposures and ideas with everchanging world and competitive environment.
Overview
12
12
years of professional experience
Work History
Customer Retention Specialist
FWD Insurance
Kuala Lumpur, Malaysia
07.2025 - 07.2026
- Monitored trends in customer behavior to inform proactive retention measures.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Generated reports on customer retention metrics such as churn rate, conversion rate.
Senior Executive, Claim Operations
ProtectHealth Corporation Sdn Bhd
Cyberjaya
10.2024 - 07.2025
- Administering national level medical claim for Skim Perubatan MADANI, PeKa B40 public health screening projects for recipient of STR (Sumbangan Tunai Rahmah) verifying Vendors and Clinics for approval of health aids and claims.
- Work closely with other Departments to achieved goals set.
- Subsidiary of MOH
Contact Centre, Team Lead
I.H.P. Malaysia (M) Sdn Bhd
10.2016 - 02.2023
- Started as Customer Service Officer handling corporate medical insurance claim transactions, for Singapore MNC's accounts like ExxonMobil, MasterCard, GSK, Linked-In, Aviva, Manulife, Zurich, AMMetLife.
- Training newbie, medical claim review with approval threshold entrusted RM60,000.
- Handling CRM, Escalations to the Managers, Directors.
- Scope of handling: Local and Foreign calls, Guarantee Letter review and processing over 30 accounts with overtime done when needed.
- Promoted as Call-Centre, Team Lead for night-shift operations especially during the pandemic covering Malaysia and Singapore accounts with 10 Team-member under my surveillance.
Life Insurance/Takaful Representative
Prudential Assurance Malaysia Berhad
Penang
11.2014 - 09.2016
- Life Insurance & Takaful Representative handling both Individual & Corporate Sales, Marketing, Medical Claim, Training, Estate Planning under Pru-Winner Agency based in Cantonment Road, Penang.
- Achieve Wealth Planner ranking during the service here.
General Insurance Agent
RHB Insurance
Penang
11.2014 - 09.2016
- Contracted as agent handling both Individual & Corporate Sales, Marketing, Medical Claim, Admin matters.
Education
B. Arts - SOCIAL SCIENCE (HONS.) Major Economics; Minor Public Policy
Universiti Sains Malaysia
Pulau Pinang01-2014
DIPLOMA - BUSINESS ADMINISTRATION
Multimedia University Malaysia (MMU)
Melaka01-2010
Skills
- Collaborating effectively with stakeholders
- Consistently meeting deadlines
- Flexibility and Pragmatism
- Finance and Market Research
- Receptive to change
- Learning by observation
- Current issues
- Versatility
- AI & Trending Tech
- Work, Life, Balance ethos
- MS OFFICE WORD
- MS OFFICE EXCEL
- MS OFFICE POWER POINT
- EDITING & SCRIPTING
- PERSONAL COMMUNICATION
- SELF CONFIDENCE
- TIME MANAGEMENT
- COLLABORATION
Salary
RM6,800.00/month onwards
References
- Dr Shahizan Hasan, Senior Lecturer, USM School of Education, 011-10703403, drshahizanhasan@gmail.com
- Dr Caren Andexer, Managing Director, IHP Malaysia, 018-4002728
- Puan Noorazilah Binti Abdul Aziz, Former Unit Manager, Prudential Assurance Malaysia Berhad, 012-5772029
Languages
- Bahasa Malaysia
- English
Career Progress
- Senior Executive, Claim Operations, ProtectHealth Corporation Sdn Bhd, Cyberjaya, 10/01/24, Current, Administering national level medical claim for Skim Perubatan MADANI, PeKa B40 public health screening projects., Verifying Vendors and Clinics for approval of health aids and claims., Working closely with other Departments to achieve goals set.
- Contact Centre, Team Lead, I.H.P. Malaysia (M) Sdn Bhd, 10/01/16, 02/28/23, Started as Customer Service Officer handling corporate medical insurance claim transactions., Training newbies, medical claim review with approval threshold entrusted RM60,000., Handling CRM, Escalations to the Managers, Directors., Promoted as Call-Centre, Team Lead for night-shift operations.
- Life Insurance/Takaful Representative, Prudential Assurance Malaysia Berhad, Cantonment Road, Penang, 11/01/14, 09/30/16, Handling both Individual & Corporate Sales, Marketing, Medical Claim, Training, Estate Planning.
- General Insurance Agent, RHB Insurance, Beach Street, Penang, 11/01/14, 09/30/16, Contracted as agent handling both Individual & Corporate Sales, Marketing, Medical Claim, Admin matters.
Personal Information
Age: 37
Referee
- Harjit Singh (FWD Manager)
- 012 676 2152
- Dr Jasman Haris (Protecthealth Corp Sdn Bhd HOD)
- 0172421840
- Dr Caren Andexer (IHP Sdn Bhd MD)
- 0184002728
Timeline
Customer Retention Specialist
FWD Insurance
07.2025 - 07.2026
Senior Executive, Claim Operations
ProtectHealth Corporation Sdn Bhd
10.2024 - 07.2025
Contact Centre, Team Lead
I.H.P. Malaysia (M) Sdn Bhd
10.2016 - 02.2023
Life Insurance/Takaful Representative
Prudential Assurance Malaysia Berhad
11.2014 - 09.2016
General Insurance Agent
RHB Insurance
11.2014 - 09.2016
B. Arts - SOCIAL SCIENCE (HONS.) Major Economics; Minor Public Policy
Universiti Sains Malaysia
DIPLOMA - BUSINESS ADMINISTRATION
Multimedia University Malaysia (MMU)