MUHAMMAD MUBASHIR
Kuala Lumpur
Summary
Customer Service, Account Management and Sales Professional with more than 8 years of experience supporting international customers across Malaysia, Singapore, the United Kingdom, the UAE and Pakistan. Skilled in customer retention, account management, complaint resolution, upselling, stakeholder communication and customer satisfaction improvement. Recognized for consistently meeting performance expectations while maintaining strong CSAT results in high-volume customer environments.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
TDCX – Roche
Kuala Lumpur
03.2025 - 07.2026
- Handle customer inquiries and provide timely resolutions.
- Maintain high customer satisfaction and service quality standards.
- Investigate and resolve complex customer concerns.
- Collaborate with internal teams to ensure positive customer outcomes.
Customer Service & Sales Specialist
TDCX – Samsung
01.2025 - 03.2025
- Supported customers with product and technical inquiries.
- Delivered professional service while identifying sales opportunities.
- Contributed to customer engagement and retention objectives.
Accounts Manager
StarHub
06.2024 - 12.2024
- Managed customer accounts and service escalations.
- Improved customer retention through proactive support.
- Worked cross-functionally to resolve account-related concerns.
- Consistently achieved benchmark sales targets while maintaining strong CSAT.
Restaurant Manager
Infinitea Restaurant & Café
12.2023 - 03.2024
- Managed daily restaurant operations and staff scheduling.
- Oversaw inventory control, cash handling and supplier coordination.
- Resolved customer concerns and maintained service quality standards.
- Supported revenue growth through promotions and upselling initiatives.
Sales Specialist
O2 Telecommunications (UK Market)
07.2022 - 09.2023
- Delivered outbound sales and customer support services.
- Promoted new packages and service offerings.
- Built strong customer relationships and exceeded performance expectations.
Sales & Customer Service Specialist
Get Licensed (UK)
04.2016 - 07.2020
- Handled customer enquiries related to licensing and training.
- Supported enrolments and customer onboarding.
- Contributed to business growth through customer engagement and sales support.
Data Entry Specialist
YapJobs (UK)
11.2014 - 09.2015
- Maintained accurate records and database management.
- Ensured timely processing and data quality standards.
Sales Associate
Manoor General Trading
02.2012 - 04.2014
- Supported retail sales activities and customer engagement.
- Assisted with inventory coordination and daily operations.
Customer Support Representative
VOX Cinemas
07.2011 - 01.2012
- Provided customer support and ticketing assistance.
- Worked effectively in a fast-paced customer environment.
Education
Bachelor's - Sociology
Manipal Academy of Higher Education
Dubai, UAE01-2014
Skills
Customer Service
Customer Success
Account Management
CRM Systems
Customer Retention
Escalation Handling
Sales & Upselling
Team Leadership
Communication Skills
Problem Solving
Data Entry
Microsoft Office
Graphic Design
Audio & Video Editing
Music Production
LANGUAGES
English (Fluent)
Urdu (Native)
Hindi (Professional)
Interests
Music Production, DJ Performance, Audio Engineering, Photography, Technology, Customer Experience
ADDITIONAL INFORMATION
Expat professional currently based in Malaysia. Employment Pass is transferable and renewable through employer sponsorship. Available to join immediately. Experienced working with multicultural teams and international customer bases across multiple markets.
Accomplishments
Self-employed in Event Management Experience for 3 years in entertainment industry.
Timeline
Customer Service Specialist
TDCX – Roche
03.2025 - 07.2026
Customer Service & Sales Specialist
TDCX – Samsung
01.2025 - 03.2025
Accounts Manager
StarHub
06.2024 - 12.2024
Restaurant Manager
Infinitea Restaurant & Café
12.2023 - 03.2024
Sales Specialist
O2 Telecommunications (UK Market)
07.2022 - 09.2023
Sales & Customer Service Specialist
Get Licensed (UK)
04.2016 - 07.2020
Data Entry Specialist
YapJobs (UK)
11.2014 - 09.2015
Sales Associate
Manoor General Trading
02.2012 - 04.2014
Customer Support Representative
VOX Cinemas
07.2011 - 01.2012
Bachelor's - Sociology
Manipal Academy of Higher Education