Summary
Overview
Work History
Education
Skills
References
Involvement
Timeline
Generic
MUHAMMAD LUKMANUL HAKIM BIN MUHAMMAD NAZRI

MUHAMMAD LUKMANUL HAKIM BIN MUHAMMAD NAZRI

Front Office Supervisor

Summary

Dynamic professional seeking a full-time role that presents meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Possesses a solid foundation in communication and active listening, adept at fostering collaboration and understanding within teams. Committed to providing leadership and vision, consistently driving teams to achieve and exceed goals. Passionate about creating impactful solutions that enhance organizational success.

Overview

7
7
years of professional experience

Work History

Supervisor

EVS Holdings Sdn Bhd
12.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Negotiated with vendors on pricing, collaboration, promotion, and development to secure cost-effective contracts, resulting in significant budget savings.

Front Desk Officer

Reunion Asia Sdn Bhd
09.2022 - 12.2024
  • Facilitated guest arrivals delivering smooth check-in and efficient check-out experiences
  • Coordinate room bookings, handle reservation changes, and manage cancellations via beds24 hotel management software, maintaining an efficient and accurate booking system.
  • Managed and resolved guest complaints and special requests, consistently attaining guest satisfaction score of 95%
  • Compiled and verified billing statements, conducting cash and credit transactions with 100% accuracy.
  • Developed and guided new front desk staff, elevating team performance and service quality .
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Night Auditor

Hotel Seri Malaysia Penang
01.2019 - 01.2020
  • Balanced and audited daily financial transactions, including room charges, food and beverage sales, and other hotel revenues.
  • Prepared and verified daily reports, ensuring accuracy and completeness.
  • Posted revenue totals, closed financial accounts, and reconciled any discrepancies
  • Prepared and distributed daily reports to management, including occupancy, revenue, and financial summaries.
  • Managed guest complaints and resolved issues promptly to ensure guest satisfaction

Education

Bachelor in Business Administration - Islamic Finance

University Kuala Lumpur Business School
Kuala Lumpur, Malaysia
06-2022

Diploma in Marketing - Marketing Management

Politeknik Sultan Azlan Shah
Perak
01.2019

Sijil Pelajaran Malaysia (SPM) - undefined

Maahad Al Mashoor Al Islami
01.2015

Skills

  • Effective communication

  • Effective problem resolution

  • Analytical problem-solving

  • Effective multitasking

  • Cross-functional teamwork

  • Attention to detail

  • Service excellence

  • Self motivation

  • Operations management

  • Staff management

  • Native Malay language skills

  • Advanced English proficiency

References

  • Zulkarnain, Ismail, Operation Manager Manager, 0194544990, EVS Holdings Sdn Bhd
  • Rankesh, Rajan, Assistant Operation Manager, 0164962645, EVS Holdings Sdn Bhd

Involvement

  • Members of Penang Football Association Referee (2023-Current)
  • Comittee member of Shabab Balik Pulau Football Club/Academy (Jan 2024 - Current)

Timeline

Supervisor

EVS Holdings Sdn Bhd
12.2024 - Current

Front Desk Officer

Reunion Asia Sdn Bhd
09.2022 - 12.2024

Night Auditor

Hotel Seri Malaysia Penang
01.2019 - 01.2020

Sijil Pelajaran Malaysia (SPM) - undefined

Maahad Al Mashoor Al Islami

Bachelor in Business Administration - Islamic Finance

University Kuala Lumpur Business School

Diploma in Marketing - Marketing Management

Politeknik Sultan Azlan Shah

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MUHAMMAD LUKMANUL HAKIM BIN MUHAMMAD NAZRIFront Office Supervisor