MUHAMMAD LUKMANUL HAKIM BIN MUHAMMAD NAZRI
Front Office Supervisor
Summary
Dynamic professional seeking a full-time role that presents meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Possesses a solid foundation in communication and active listening, adept at fostering collaboration and understanding within teams. Committed to providing leadership and vision, consistently driving teams to achieve and exceed goals. Passionate about creating impactful solutions that enhance organizational success.
Overview
7
7
years of professional experience
Work History
Supervisor
EVS Holdings Sdn Bhd
12.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Negotiated with vendors on pricing, collaboration, promotion, and development to secure cost-effective contracts, resulting in significant budget savings.
Front Desk Officer
Reunion Asia Sdn Bhd
09.2022 - 12.2024
- Facilitated guest arrivals delivering smooth check-in and efficient check-out experiences
- Coordinate room bookings, handle reservation changes, and manage cancellations via beds24 hotel management software, maintaining an efficient and accurate booking system.
- Managed and resolved guest complaints and special requests, consistently attaining guest satisfaction score of 95%
- Compiled and verified billing statements, conducting cash and credit transactions with 100% accuracy.
- Developed and guided new front desk staff, elevating team performance and service quality .
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Night Auditor
Hotel Seri Malaysia Penang
01.2019 - 01.2020
- Balanced and audited daily financial transactions, including room charges, food and beverage sales, and other hotel revenues.
- Prepared and verified daily reports, ensuring accuracy and completeness.
- Posted revenue totals, closed financial accounts, and reconciled any discrepancies
- Prepared and distributed daily reports to management, including occupancy, revenue, and financial summaries.
- Managed guest complaints and resolved issues promptly to ensure guest satisfaction
Education
Bachelor in Business Administration - Islamic Finance
University Kuala Lumpur Business School
Kuala Lumpur, Malaysia06-2022
Diploma in Marketing - Marketing Management
Politeknik Sultan Azlan Shah
Perak01.2019
Sijil Pelajaran Malaysia (SPM) - undefined
Maahad Al Mashoor Al Islami
01.2015
Skills
- Effective communication
- Effective problem resolution
- Analytical problem-solving
- Effective multitasking
- Cross-functional teamwork
- Attention to detail
- Service excellence
- Self motivation
- Operations management
- Staff management
- Native Malay language skills
- Advanced English proficiency
References
- Zulkarnain, Ismail, Operation Manager Manager, 0194544990, EVS Holdings Sdn Bhd
- Rankesh, Rajan, Assistant Operation Manager, 0164962645, EVS Holdings Sdn Bhd
Involvement
- Members of Penang Football Association Referee (2023-Current)
- Comittee member of Shabab Balik Pulau Football Club/Academy (Jan 2024 - Current)
Timeline
Supervisor
EVS Holdings Sdn Bhd
12.2024 - Current
Front Desk Officer
Reunion Asia Sdn Bhd
09.2022 - 12.2024
Night Auditor
Hotel Seri Malaysia Penang
01.2019 - 01.2020
Sijil Pelajaran Malaysia (SPM) - undefined
Maahad Al Mashoor Al Islami
Bachelor in Business Administration - Islamic Finance
University Kuala Lumpur Business School
Diploma in Marketing - Marketing Management
Politeknik Sultan Azlan Shah