MUHAMMAD KHAIRUL FADZLI BIN ROSLI
SHAH ALAM
Summary
Highly motivated job seeker with a strong desire for a permanent position and a commitment to delivering high-quality performance. Skilled in collaborative teamwork and maintaining a professional demeanor. Demonstrated ability to build positive relationships with individuals at all levels. Committed to knowledge sharing and contributing to peer group growth. Thrives on workplace improvement challenges and seeks opportunities for increased responsibility. Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advisor
Proton Platinum Shah Alam - SG Car
04.2025 - 11.2025
- Provided expert guidance to customers on service options and vehicle maintenance protocols.
- Coordinated service appointments, ensuring optimal scheduling for efficiency and customer satisfaction.
- Resolved customer inquiries and concerns, enhancing overall service experience and client retention.
- Collaborated with technicians to develop solutions for complex vehicle issues, streamlining repair processes.
Service Advisor
PROTON HZN ENGINEERING SDN. BHD.
06.2024 - 03.2025
- Ensured high-quality service delivery by closely monitoring work progress, and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends, and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with the parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
Service Advisor
PROTON AMONE AUTO SDN BHD
04.2023 - 04.2024
- Prepared servicing invoices and processed payments to maintain balanced department finances
- Assessed required repairs and advised customers of cost and timescale for work completion
- Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
PROTON SETIA GEMILANG ADN BHD
01.2022 - 03.2023
- Explained amount for expected services and provided detailed answers to customer questions
- Assessed required repairs and advised customers of cost and timescale for work completion
- Prepared servicing invoices and processed payments
- Delivered efficient workshop scheduling to meet customer expectations and achieve targets
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Warranty Administrator
MERCEDES HAP SENG TRUCK SDN BHD
01.2021 - 06.2022
- Administers, processes and submission warranty claims(Eskulab, Xentry Tip Report) for each dealer based on German Mercedes criteria
- Responsible for all warranty paperwork to ensure proper documentation
- Resubmits all rejected claims promptly
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Warranty Administrator
HONDA SHARED AUTO CARS SDN BHD
07.2019 - 09.2020
- Administers, processes and authorizes warranty claims(Field Report, Techline Report, PUD, PWA Report, Disposal & Defective part) based on the manufacturer's/supplier's criteria
- Is responsible for processing or claims with information on warranty matter
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
Education
ADVANCE DIPLOMA LEVEL 5 -
CENTER INSTRUCTOR ADVANCE SKILL TRAINING
SHAH ALAMDIPLOMA LEVEL 4 - undefined
ADVANCE TECHNOLOGY TRAINING CENTRE MELAKA
MELKASKM LEVEL 1,2,3: AUTOMOTIF - undefined
INSTITUT LATIHAN PERINDUSTRIAN
KUALA LUMPURSPM - undefined
SMK SULTAN SALAHUDDIN ABDUL AZIZ SHAH
SHAH ALAMSkills
- SAP SYSTEM
- DMS SYSTEM
- VSS SYSTEM
- MICROSOFT WORD
- MICROSOFT EXCEL
- MICROSOFT POWER POINT
- Vehicle assessment
- Technical support
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Service estimates
- Service recommendations
Personal Information
Title: SERVICE ADVISOR
Languages
English
Professional Working
Malay
Native or Bilingual
Timeline
Service Advisor
Proton Platinum Shah Alam - SG Car
04.2025 - 11.2025
Service Advisor
PROTON HZN ENGINEERING SDN. BHD.
06.2024 - 03.2025
Service Advisor
PROTON AMONE AUTO SDN BHD
04.2023 - 04.2024
Service Advisor
PROTON SETIA GEMILANG ADN BHD
01.2022 - 03.2023
Warranty Administrator
MERCEDES HAP SENG TRUCK SDN BHD
01.2021 - 06.2022
Warranty Administrator
HONDA SHARED AUTO CARS SDN BHD
07.2019 - 09.2020
DIPLOMA LEVEL 4 - undefined
ADVANCE TECHNOLOGY TRAINING CENTRE MELAKA
SKM LEVEL 1,2,3: AUTOMOTIF - undefined
INSTITUT LATIHAN PERINDUSTRIAN
SPM - undefined
SMK SULTAN SALAHUDDIN ABDUL AZIZ SHAH
ADVANCE DIPLOMA LEVEL 5 -
CENTER INSTRUCTOR ADVANCE SKILL TRAINING