Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic
Muhammad Izzuddin

Muhammad Izzuddin

Kuala Lumpur,14

Summary

Dynamic professional with extensive experience in the travel and hospitality sectors, including MIKI Travel Sdn Bhd. Proven track record in relationship management and strong organizational skills, enhancing guest satisfaction and streamlining operations. Adept at negotiating contracts and staying ahead of industry trends to optimize service offerings. Utilizes effective communication skills to ensure smooth operations and client satisfaction. Knowledge of handling unexpected challenges and providing timely solutions in fast-paced setting.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Tour Coordinator

MIKI Travel Sdn Bhd
03.2024 - 02.2025
  • Streamlined booking processes for increased efficiency in tour coordination.
  • Monitored industry trends and developments, staying informed to make well-informed recommendations for tour offerings.
  • Ensured smooth transitions between different tour segments by synchronizing timings across activities.
  • Negotiated contracts with suppliers, securing favorable terms for both parties involved.
  • Built rapport with clients through excellent communication skills and attentive service throughout the planning process.

Hotel Front Office Receptionist

ELSE Kuala Lumpur
07.2022 - 02.2024
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
  • Streamlined reservation procedures for improved booking accuracy and increased room occupancy rates.
  • Improved communication between departments by acting as a liaison between guests and hotel services such as concierge, maintenance, or event planning teams.
  • Increased efficiency of front office operations by implementing effective organization strategies for documentation management.

Admin and Account Assistant

A&H Property Management Sdn Bhd
01.2022 - 06.2022
  • Supported the timely completion of month-end closing activities, improving overall financial operations.
  • Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
  • Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
  • Managed accounts payable and receivable processes, maintaining healthy cash flow for the residency management.

Administrative Officer

Summit Signature Hotel
11.2019 - 06.2020
  • Created, prepared, and delivered reports to various departments.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Front Office Assistant

Summit Signature Hotel
08.2018 - 11.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Bachelor of Science - Hotel Management

Universiti Teknologi Mara
Dungun, Terengganu, Malaysia
04.2001 -

Skills

Travel industry trends

Timeline

Tour Coordinator

MIKI Travel Sdn Bhd
03.2024 - 02.2025

Hotel Front Office Receptionist

ELSE Kuala Lumpur
07.2022 - 02.2024

Admin and Account Assistant

A&H Property Management Sdn Bhd
01.2022 - 06.2022

Administrative Officer

Summit Signature Hotel
11.2019 - 06.2020

Front Office Assistant

Summit Signature Hotel
08.2018 - 11.2019

Bachelor of Science - Hotel Management

Universiti Teknologi Mara
04.2001 -

Languages

Malay
Native language
Malay
Proficient
C2
English
Advanced
C1

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