Microsoft Words
Muhammad Izzuddin
Admin And Account Officer
Batu Pahat ,Johor
Summary
Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules, and eager to help an organization to improve operations. A fast and steadfast learner and can independently handle clerical tasks, a multipurpose individual, willing to go an extra mile to further enhance one's skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Administration / Account Officer
Summit Signature Hotel Batu Pahat
Batu Pahat, johor
11.2019 - Current
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Provided administrative support, including processing purchase orders, service contracts and financial reports.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Managed digital databases and physical file systems.
- Supported HR functions, including new hire orientation and equipment allocation.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Front Desk Receptionist
Summit Signature Hotel Batu Pahat
Batu Pahat, Johor
08.2018 - 11.2019
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Explained details regarding property, to acclimate patrons to hotel environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Education
Bachelor of Science (Hons.) Hotel Management - Hotel Management
Universiti Teknologi Mara Terengganu
Cawangan Dungun 03.2015 - 12.2017
Skills
Relationship building
undefinedAccomplishments
- Supervised team of Front Office, Housekeeping, and Maintenance staff members as an acting Supervisor during the executive absence.
- Manage to resolve conflict among staffs and act as the Human Resource Department.
- Provide backup to the Front Office Department from time to time due to the lack of man power.
Additional Information
- Easy going and friendly person.
- Easy to approach and be approach.
- A fast learner.
- A self learner.
- Can differentiate between personal and professional.
Software
Microsoft Axel
Microsoft PowerPoint
Hotel Administration & Information System (HANISLite)
Interests
Enhancing and learning to improve myself
Timeline
Administration / Account Officer
Summit Signature Hotel Batu Pahat
11.2019 - Current
Front Desk Receptionist
Summit Signature Hotel Batu Pahat
08.2018 - 11.2019
Bachelor of Science (Hons.) Hotel Management - Hotel Management
Universiti Teknologi Mara Terengganu
03.2015 - 12.2017
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