MUHAMMAD IRFIRUDIN
Bandar Puchong Jaya, Selangor
Summary
Dynamic Chief Operations Manager with proven success at FTGR BIKE SDN BHD, enhancing customer satisfaction and streamlining operations to boost profits. Skilled in strategic planning and team leadership, I excel in data analysis and problem-solving, driving initiatives that improve performance and foster a positive work environment.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chief Operations Manager
FTGR BIKE SDN BHD
03.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Drove customer-centric approach across all divisions within the organization resulting in improved client satisfaction and loyalty.
Education
Bachelor of Engineering - ELECTRICAL AND ELECTRONIC
TOYAMA UNIVERSITY, JAPAN
TOYAMA, JAPAN03-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff management
- Management
- Operations oversight
- Strategic planning
- Client relations
- Retail operations management
- Data management
- Purchasing and procurement
- Data analysis
- Negotiation
Accomplishments
- Achieved Sales Target with efficiency.
- Resolved product issue through consumer testing.
- Increased company operation shop (retail branch) to 8 branch
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
DATA DRIVEN BUSINESS DECISION MAKING
Languages
English
Full Professional
Malay
Native or Bilingual
Japanese
Professional Working
Timeline
Chief Operations Manager
FTGR BIKE SDN BHD
03.2018 - Current
Bachelor of Engineering - ELECTRICAL AND ELECTRONIC
TOYAMA UNIVERSITY, JAPAN
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